Tender

Out of Hours Library and IT Support Service

UNIVERSITY OF HERTFORDSHIRE

This public procurement record has 1 release in its history.

Tender

13 Jan 2025 at 10:52

Tender Notice
Summary of the contracting process

The University of Hertfordshire is initiating a tender process for the provision of an "Out of Hours Library and IT Support Service" to serve approximately 30,000+ students and 3,360 staff. The procurement is categorised under Helpdesk and support services (CPV code 72253000) and is being conducted through an open procedure above the threshold. The procurement is currently at the tender stage, with documentation having been made available on 13 January 2025. Interested parties must submit their bids by 12:00 PM (UTC) on 12 February 2025. The contract is slated to commence on 1 July 2025 and conclude on 30 June 2028, covering multiple global regions including the United Kingdom, British Oversea Territories, Channel Islands, Europe, Isle of Man, and other international locations. The contract's anticipated value ranges between £150,000 and £200,000 GBP.

This tender presents a significant growth opportunity for businesses specialising in IT and library support services. Companies that can demonstrate robust support capabilities, particularly in handling large volumes of user queries during non-standard hours, will find this tender particularly suitable. Although the procurement is not specifically targeting SMEs or VCSEs, larger firms with experience in the education sector and technical support will likely be competitive candidates. Winning this contract could help establish or expand a company's presence in the educational support market, providing consistent revenue and exposure to a large, diverse user base.

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Notice Information

Notice Title

Out of Hours Library and IT Support Service

Notice Description

The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents Additional information: Tender documentation is available at https://in-tendhost.co.uk/universityofhertfordshire under the Current Tenders link where you can view the project details. If the tender is of further interest, express an interest in the project and register your organisation with our e-tendering system. Once your registration has been accepted, and you have received your login details by email, you can login to view and download the tender documentation in the My Tenders section of the website Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d726e9b3-dbd9-4e7b-a0b3-5ed6e994a6b7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20251 years ago
Submission Deadline
12 Feb 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2025 - 30 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF HERTFORDSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORDSHIRE
Postcode
AL10 9AB
Post Town
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Welwyn Hatfield
Electoral Ward
Hatfield South West
Westminster Constituency
Welwyn Hatfield

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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