Tender

Out of Hours (OOH) Emergency Call Handling Service

SPECTRUM HOUSING GROUP

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

Spectrum Housing Group, located in Christchurch, UK, is currently seeking proposals for the "Out of Hours (OOH) Emergency Call Handling Service" through a selective tender process. This procurement, classified under telephone switchboard services (CPV Code: 64214200), has a total estimated value of £200,000 and is scheduled to contract from 1 June 2016 to 1 June 2019. The submission deadline for expressions of interest is 1 February 2016, with the opportunity designed for qualified service providers capable of delivering emergency call handling outside regular office hours and public holidays.

This tender presents an excellent opportunity for businesses specialising in customer service operations, particularly those with a background in emergency response and call handling. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to participate. Success in this contract will not only enhance service delivery for Spectrum but can also contribute to business growth by establishing long-term relationships within the housing sector, thereby expanding service networks.

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Notice Information

Notice Title

Out of Hours (OOH) Emergency Call Handling Service

Notice Description

NOTE: This notice was updated on 23 February 2016 for the following reason: Other additional information: Following Spectrum's press release dated 2nd February 2016, you may have already heard that Sovereign and Spectrum Housing Group are in talks about joining together to form a new 56,000- home organisation. Discussions will continue and if both boards approve, the merger will go ahead by the end of the year. For this reason, it has been agreed to discontinue the Out of Hours procurement to enable the Group to consider all options suitable to meet the business requirements going forward. We would like to take this opportunity to thank you for expressing an interest in this procurement exercise and apologise for any inconvenience caused. For more information, please visit our website at www.spectrumhousing.co.uk Spectrum Housing Group is seeking proposals from qualified and experienced service providers for the provision of an out of hours, emergency call handling service. The requirements will include and not limited to the following: - to provide cover outside of Spectrum's normal office hours which are currently 08:00 - 18:00 Monday to Friday; - to provide cover on all public holidays and additional 10 days full coverage throughout the year to be agreed in advance, where possible; - Cover may be required at short notice or no notice for provision for disaster recovery; Expression of interest is welcomed from potential bidders who can demonstrate their first class service delivery and experience within this type of service. The service provision will involve predominantly receiving calls from Spectrum residents, regarding emergency repairs, calls regarding several other issues such as rent payment online, reporting Anti-Social Behaviour and any major incidents. The contract will be managed by Spectrum's Customer Services manager who will be keen to work with the successful bidder as part of a seamless arrangement in the customer service provision within Spectrum Housing Group and all its partners maintaining a high standard of service, professional integrity, reliability, efficiency and value for money. To express an interest and for full details please clink on the link provided: https://www.delta-esourcing.com/respond/U6D5RCAE92

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-269ea919-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8a8a4b5a-eb90-4658-86d1-f6f614333949
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

79342300 - Customer services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
1 Feb 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2016 - 1 Jun 2019 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SPECTRUM HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHRISTCHURCH
Postcode
BH23 4GE
Post Town
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
TLK South West (England)
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Mudeford, Stanpit & West Highcliffe
Westminster Constituency
Christchurch

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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