Award

Service Management Partner - AWARD

WEST YORKSHIRE COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

19 Oct 2020 at 12:16

Award Notice
Summary of the contracting process

The West Yorkshire Combined Authority has completed the procurement process for a Service Management Partner with an award value of £119,000. This procurement falls within the IT services sector, specifically consulting and software development, and is based in Leeds, Yorkshire and the Humber, United Kingdom. The open procurement method involved awarding the contract after the tender period concluded on 10th August 2020. The contract period is expected to run from 12th October 2020 to 11th October 2021, during which the chosen supplier will be required to implement service management techniques aligned with the ITIL framework in collaboration with ICT services.

This tender offers significant opportunities for businesses, particularly those specialising in IT consultancy and service management. Companies that can provide expertise in ITIL principles, project management using PRINCE2, and the development of service and operational level agreements would be well-suited to compete. The contract also emphasises the need for adaptable and pragmatic solutions, making it an attractive prospect for both small and medium-sized enterprises keen to expand their portfolio in the public sector.

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Notice Information

Notice Title

Service Management Partner - AWARD

Notice Description

WYCA is looking for a Service Management Partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the Service Management Partner will provide PRINCE2 management, the Combined Authority will provide a Project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within three weeks of the project commencing which will require sign-off from the ICT Management Board which this project reports to. Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the Service Management Partner will confidently lead workshops with heads of service and directors whilst closely involving ICT Services staff. Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner's direction. It is important that the Service Management Partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d0b96fbf-6c60-4c10-aea5-b7f449e41809
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£119,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20205 years ago
Submission Deadline
10 Aug 2020Expired
Future Notice Date
Not specified
Award Date
21 Sep 20205 years ago
Contract Period
11 Oct 2020 - 11 Oct 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST YORKSHIRE COMBINED AUTHORITY
Contact Name
Matthew Hoyle
Contact Email
matthew.hoyle@westyorks-ca.gov.uk
Contact Phone
+441133481081

Buyer Location

Locality
WEST YORKSHIRE
Postcode
LS1 2DE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

PINK ELEPHANT EMEA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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