Award

Customer Relationship Management (CRM) System Training and Process Review

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

15 Jul 2019 at 09:04

Award Notice
Summary of the contracting process

Highways England is seeking to enhance its Customer Service Division (CSD) and wider Directorate through a tender titled "Customer Relationship Management (CRM) System Training and Process Review." This service involves the provision of specialist external CRM training for a duration of seven months, aimed at optimising the rollout of CRM across Major Projects. The procurement is categorised under research and development services and related consultancy services, with a contract value of £154,345. The contract period commenced on 15th July 2019 and will run until 31st December 2019. The tender was awarded on 12th July 2019 after a selective procurement method, as a call-off from a framework agreement, with the tender period concluding on 10th July 2019.

This tender presents significant opportunities for businesses that specialise in CRM training and consultancy services, particularly those familiar with process optimisation within large project environments. Firms that can offer expert resources, particularly those with experience in public sector engagements or working with public authorities like Highways England, would be well-positioned to participate. The focus on self-sufficiency and business process improvement could also appeal to innovative companies looking to demonstrate their capabilities in enhancing operational efficiencies within governmental frameworks.

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Notice Information

Notice Title

Customer Relationship Management (CRM) System Training and Process Review

Notice Description

MP Customer Service Division (CSD) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects (MP) and optimise integration with the Operations CRM system. This work will also review and optimise business as usual (BAU) owner processes to help secure future organisational self-sufficiency in this field within Highways England.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-277a8977-b790-486d-a6a3-29e8443c56df
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b8a642d2-c716-481e-9c94-4629dd2a8d50
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£154,345 £100K-£500K
Lots Value
Not specified
Awards Value
£154,345 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jul 20196 years ago
Submission Deadline
10 Jul 2019Expired
Future Notice Date
Not specified
Award Date
11 Jul 20196 years ago
Contract Period
14 Jul 2019 - 31 Dec 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ATKINS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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