Planning

Problem Statement Customer Information at Bus Stops

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Planning

21 Nov 2019 at 16:47

Market Engagement Notice
Summary of the contracting process

Transport for London (TfL) is currently in the planning stage of a procurement process titled "Problem Statement Customer Information at Bus Stops", focused on enhancing the information provided to bus passengers in London. The procurement aims to identify innovative solutions to improve real-time customer information displayed at bus stops, with a specific deadline for market engagement set for 21 February 2020. This opportunity falls under the industry category of Information systems and servers (CPV code: 48800000) and is intended for delivery across various locations in the London area.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to contribute innovative technology solutions that enhance customer experience in public transportation. Companies specialising in information systems, real-time data analytics, and digital communication advancements would be well-suited to compete for this contract, potentially leading to long-term partnerships with TfL as they seek cost-effective and environmentally sustainable methods to improve passenger information services.

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Notice Information

Notice Title

Problem Statement Customer Information at Bus Stops

Notice Description

TfL is considering how it may approach the procurement of any such services that may fulfil the problem statements and is therefore seeking early information from the market through the publication of this Prior information notice (PIN). The main purpose of this PIN is to establish the measure of interest in the market via a Market Sounding Questionnaire. This Problem Statement concerns Customer Information at Bus Stops. Over 2 billion passenger journeys are made each year in London. As bus ridership continues to fall due to a number of factors, including congestion and average bus speeds, there is a need to offer an improved customer experience and provide accurate, reliable and trustworthy information. Currently, the only real-time information of this kind that is available at bus stops is displayed via the Countdown screen, found in some bus shelters. This displays next available route numbers and their expected arrival time in minutes, but does not convey disruption information or expected journey times. TfL is looking to the market to identify innovative approaches to delivering customer information at bus stops. This needs to enable: * TfL to deliver customer information in an efficient, cost-effective, timely, high-quality and environmentally way that can be scaled across the bus network. * Bus customers to regain control of their journey, through the access to accurate real-time information at bus stops. Any solution should include the functionality to communicate the following primary information to customers in real-time: * Expected arrival times * Temporary service changes * Expected journey times * Simple bus route mapping

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c15559d9-65fb-481d-a51b-def17a4067a9
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48800000 - Information systems and servers

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Nov 20196 years ago
Submission Deadline
Not specified
Future Notice Date
21 Feb 2020Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8NJ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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