Tender

HMRC Customer Communication Services

HM REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The HM Revenue & Customs (HMRC) is currently conducting an open tender for "HMRC Customer Communication Services," focusing on the printing and dissemination of customer communications while transitioning to a multi-channel approach. The tender, published on 11th September 2016, aims to find a service provider capable of reducing their paper output while maintaining effective communication through various channels. The tender period concluded on 30th September 2016, while the contract is scheduled to run from 3rd July 2017 to 30th June 2020. With the tender classified under "Printed matter and related products," it encompasses delivery not only throughout the United Kingdom but also in British Overseas Territories, the Channel Islands, Europe, and beyond.

This procurement presents valuable opportunities for businesses specialising in customer communication services, particularly those that are adept in digital solutions and print management. Small and medium-sized enterprises (SMEs) are encouraged to participate as the tender indicates a suitability for them. Companies providing innovative communication solutions that can help HMRC reduce their paper use while enhancing customer engagement will be particularly well-positioned to compete for this contract.

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Notice Information

Notice Title

HMRC Customer Communication Services

Notice Description

HMRC's objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour. HMRC's digital strategy will help us meet our objectives and specifically states: "The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 185 million letters (c. 500 million A4 images). HMRC is looking to procure a Customer Communication service that will allow the department to continue to send paper output but that also enables the move towards full multi-channel communication, ultimately reducing the volume of paper that the department issues.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ac31a4b-7c26-43bd-ad7f-eb57d6d3c55c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

CPV Codes

22000000 - Printed matter and related products

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
30 Sep 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Jul 2017 - 30 Jun 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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