Award

CAFM, Helpdesk and MI Services

LONDON FIRE COMMISSIONER

This public procurement record has 1 release in its history.

Award

01 Feb 2021 at 02:34

Award Notice
Summary of the contracting process

The London Fire Commissioner is seeking suppliers for a contract titled "CAFM, Helpdesk and MI Services" under the services category. This competitive procurement process is currently in the Award stage, with an active contract valued at approximately £1.99 million set to commence on 1st April 2021 and concluding on 31st March 2026, with a potential two-year extension. The procurement was conducted using a selective method, with the tender period originally ending on 2nd July 2020. The services will be delivered within the Greater London area, encompassing vital support for the busiest fire service in the UK.

This contract presents significant growth opportunities for businesses specialising in IT services, particularly those experienced in providing software and management information systems. Companies that can offer helpdesk support, database management, and related IT services would be well-suited to compete. With an annual handling of around 12,000 calls and processing around 25,000 work orders, this tender highlights the need for efficient support systems, making it an excellent opportunity for SMEs to engage in a high-profile public sector contract.

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Notice Information

Notice Title

CAFM, Helpdesk and MI Services

Notice Description

The London Fire Commissioner (the Authority) provides fire fighting, rescue, fire safety and certain emergency planning services for the Greater London area. The LFC Authority is the busiest of all the fire services in the United Kingdom managing 102 fire stations together with the Headquarters building, the London Operations Control centre and the Brigade distribution centre and store. The Authority is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years. Expected Contract Mobilisation start date: Autumn 2020. Expected Service Commencement start date: March 2021. The service currently handles 12,000 calls per annum and processes 25,000 planned work orders, 12,000 reactive work orders, managing a total annual spend on quoted works of PS4.0M, all through an existing FM Supply Chain. Communication with the Authority during the tender exercise only via Bluelight portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f56b04e9-9dad-456f-9c1c-431f70f440bf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48612000 - Database-management system

72000000 - IT services: consulting, software development, Internet and support

72222200 - Information systems or technology planning services

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72260000 - Software-related services

72310000 - Data-processing services

72313000 - Data capture services

72314000 - Data collection and collation services

72315200 - Data network management services

72321000 - Added-value database services

Notice Value(s)

Tender Value
£1,985,762 £1M-£10M
Lots Value
Not specified
Awards Value
£1,985,762 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20215 years ago
Submission Deadline
2 Jul 2020Expired
Future Notice Date
Not specified
Award Date
30 Oct 20205 years ago
Contract Period
31 Mar 2021 - 31 Mar 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON FIRE COMMISSIONER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 0LL
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

BELLROCK PROPERTY & FACILITIES MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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