Tender

Business Process Analysis for Publication of Inspection Reports

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Tender

05 Dec 2016 at 09:35

Tender Notice
Summary of the contracting process

The Care Quality Commission is seeking tenders for a project titled "Business Process Analysis for Publication of Inspection Reports." This procurement falls under the services category, specifically focusing on miscellaneous business and business-related services, as well as business development consultancy services. The procurement process is currently in the active tender stage, with an open procedure method. The tender period will close on 16 December 2016, and the contracting period is set to commence on 16 January 2017 and conclude by 31 March 2017. The delivery addresses for this project are located in London, while the estimated contract value is £49,500, with a minimum value of £40,000.

This tender presents significant opportunities for businesses specialising in process analysis and consultancy, particularly those capable of addressing inefficiencies within operational workflows. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-suited to participate in this tender, given the CQC's emphasis on enhancing their performance in report writing and analysis. Companies with expertise in improving administrative processes, especially within healthcare or regulatory environments, are encouraged to apply, as they can contribute directly to the CQC's goal of delivering high-quality inspection reports.

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Notice Information

Notice Title

Business Process Analysis for Publication of Inspection Reports

Notice Description

Since CQC's differentiated approach to inspection was introduced in the 2014 Transformation Programme, our ability to meet our key performance indicators with regards to writing and publishing inspection reports has been a challenge. There have been a number of sector specific attempts at improving performance in this area with only limited long-term success. In 2017/18 we expect to publish in excess of 23,000 inspection reports. If CQC is to deliver sustainable improvements in report writing and meet the expectations of providers and the public, a more thorough analysis of the operational process is required. We are seeking to understand the factors that are currently impacting our ability to meet our KPIs. A high-level, common process narrative was documented as part of the development of CQC's Operating Model in 2014. Whilst this has provided an adequate baseline until now, it is acknowledged that the process has developed over the last two years and the systems in place to support the report writing process are inconsistent across the three sectors (Adult Social Care, Primary Medical Services and Hospitals). A more detailed and sector specific understanding is needed in order to help identify any waste, inefficiency or non-value added steps in the processes. CQC is seeking to procure expertise in business process analysis and redesign with a view to directly tackling our under-performance in report writing. Alongside this project, CQC is commissioning a broader project to understand and document it's as-is processes across all strands of its Operating Model - Register, Monitor, Inspect and Rate, Enforce and Independent Voice. The issues within this Invitation to Tender are being addressed separately due to the challenging nature of performance in this area and the need to be able to respond quickly to the changes required. The two projects are complementary and will be managed separately.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-28abdcc8-00e2-43cb-b85f-dfa56c846fad
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/59bd4282-2e83-4f5b-a051-91390d15da27
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411100 - Business development consultancy services

79900000 - Miscellaneous business and business-related services

Notice Value(s)

Tender Value
£49,500 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20169 years ago
Submission Deadline
16 Dec 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Jan 2017 - 31 Mar 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLI London
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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