Notice Information
Notice Title
Front End Service
Notice Description
The Home Office acting through UK Visas and Immigration (UKVI) is the Authority procuring FES (UK). UKVI's strategic ambition for FES (UK) is to create a streamlined, digitised and accessible application service, whilst offering a choice for customers in how they experience that service and facilitate opportunities to generate revenue that align with customer demand. UKVI's ambition is to move, where appropriate, to a self-service, digital experience for all parts of the application process. UKVI believes that there is a role for a commercial supplier in achieving this ambition within the UK and particularly to diversify the offer, deliver efficiency and enhance the customer experience. The services in the scope of this procurement fall into three main categories; * core services, * priority services, and * added value services. These services will be contracted for a three year period with an option for the Authority to extend for up to two additional years. Core Services * Biometric capture, * Identity check, and * Digitisation of supporting evidence. The FES (UK) Supplier will be required to provide the biometric capture hardware and software and transmit individuals' biometric data in a way that reconciles with the Authority systems. 3 / 5 All identity documents and supporting evidence will be checked and digitised or electronically sourced and transmitted in a way that reconciles with Authority systems. The FES (UK) Supplier will be required to provide the digitisation or electronic sourcing solution and any hardware and software. The FES (UK) Supplier will undertake an identity check to confirm the customer has the same details and physical appearance as the identity document photo. The FES (UK) Supplier is encouraged to deliver a mixed economy and continue to innovatively develop solutions, as technology and customer behaviour evolves over the term. These may include mobile, on-demand and self-service solutions for any core services. Priority Services The FES (UK) Supplier will be required to support UKVI Priority services that provide faster decision alternatives to the standard service. They will be required to identify Priority service customers and ensure service interaction is undertaken in line with UKVI defined timescales. Added Value Services The FES (UK) Supplier will provide optional services which a customer may choose to purchase in addition to the Core services in order to supplement and/or enhance their experience (referred to as Added Value Services (AVS)). The FES (UK) Supplier will be expected to develop and continually evolve its range of AVS, through its knowledge of the market. Existing demand for such services, that may be related to or are in addition to but do not form part of the Core services, will be shared by the Authority. These AVS are expected to generate a revenue stream. The AVS could offer additional convenience, comfort and assistance to customers and could include variations on delivery of Core services a
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation (above threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
75 - Administration, defence and social security services
-
- CPV Codes
72314000 - Data collection and collation services
72317000 - Data storage services
75110000 - General public services
Notice Value(s)
- Tender Value
- £94,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £94,000,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Oct 20205 years ago
- Submission Deadline
- 13 Apr 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Apr 20187 years ago
- Contract Period
- 12 Apr 2019 - 30 Nov 2021 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HOME OFFICE
- Contact Name
- Nicola McAuley
- Contact Email
- nicola.mcauley@homeoffice.gov.uk
- Contact Phone
- 07909998804
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 4DF
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa
13th October 2020 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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