Tender

SOL - Emergency Pre-Paid Meter Top Ups

COVENTRY - SOLIHULL - WARWICKSHIRE

This public procurement record has 1 release in its history.

Tender

16 Mar 2020 at 16:54

Tender Notice
Summary of the contracting process

Solihull Council is currently conducting a tender for "SOL - Emergency Pre-Paid Meter Top Ups", aimed at providing emergency gas and electricity top-ups for residents facing financial hardship. This service predominantly targets customers with pre-paid meters and is classified under public utilities. The tender is active with bids due by 20th March 2020, and the contract is expected to commence on 1st April 2020, lasting until 31st March 2022. The services will be delivered to locations within Solihull, United Kingdom, particularly in postal code area B91 3QB. The procurement method has been classified as 'Other'.

This tender presents significant opportunities for businesses in the utility services sector, particularly those that can manage customer support and provide timely relief services. Companies that specialise in processing pre-paid meter top-ups, have established communication channels for customer assistance, or possess rapid response capabilities would be well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) could leverage their agility and customer-oriented services to establish partnerships with Solihull Council and enhance their business growth through this initiative.

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Notice Information

Notice Title

SOL - Emergency Pre-Paid Meter Top Ups

Notice Description

Solihull Council, Income & Awards operate a Discretionary Crisis Scheme for residents that experience crisis events: an unforeseen emergency or exceptional financial hardship. This scheme is designed to provide basic provisions to customers to facilitate breathing space. That is, space for customers to seek advice to help resolve the issues that underlie their crisis needs. A key function of this scheme is to supply customers with three days worth of gas and electricity to help meet their basic crisis needs. This service is specifically for customers that have a pre-paid meter, only. Customers that have a billed meter can resolve any difficulties directly with their energy supplier. To supply beneficiaries of the discretionary grant scheme with an emergency pre-paid meter top up code or voucher to ensure they can credit their card or meter key for gas and electricity. The requirements are as follows: o To process requests received from Income & Awards to issue a pre-paid meter top up to customers via a text message code by no later than 7pm on the same day. o To issue email and postal pre-paid meter vouchers to customer's that do not have the means to receive a code by text. In reference to a postal voucher, this is to be received the next working day. o To provide telephony assistance to customer's that are having difficulties with vendors who are unable to use the code to credit their meter key or card. o There is a customer care service (help desk) to enable council staff to contact the provider between the hours of 9am to 5pm, Monday to Friday. This service should enable council staff to resolve any difficulties with issuing pre-paid meter top ups, discuss account transactions, confirm fulfilment times and arrangements for delivering a continuity of service to customers. Additional information: Please submit your bid via www.csw-jets.co.uk Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b0c4246c-f522-4178-af82-d063bc1f31fe
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

CPV Codes

65000000 - Public utilities

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Mar 20205 years ago
Submission Deadline
20 Mar 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COVENTRY - SOLIHULL - WARWICKSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOLIHULL
Postcode
B91 3QB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
TLG West Midlands (England)
Local Authority
Solihull
Electoral Ward
St Alphege
Westminster Constituency
Solihull West and Shirley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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