Tender

Revenues & Benefits Service, Customer Access and Emergency Out of Hours

ROSSENDALE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

13 Nov 2018 at 17:45

Summary of the contracting process

The procurement process, initiated by Rossendale Borough Council, involves the tender titled "Revenues & Benefits Service, Customer Access and Emergency Out of Hours." This opportunity falls within the services industry category, particularly focusing on software packages and information systems. The tender is active and the submission period ends on 23 November 2018, with a total contract value of £144,000. The delivery location is in the North West region of England, and the procurement method follows an open procedure.

This tender presents significant opportunities for businesses looking to expand in the public sector, particularly for those specialising in software solutions for customer service and contact centre operations. Small and medium-sized enterprises (SMEs) are encouraged to compete, as the procurement is suitable for such organisations. Businesses with capabilities in managing emergency contact centres, customer access systems, and comprehensive revenues and benefits services will find this tender particularly relevant.

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Notice Title

Revenues & Benefits Service, Customer Access and Emergency Out of Hours

Notice Description

Lot 1 - Part A Revenues & Benefits Service, Part B One Stop Shop & Customer ServiceLot 2 - Northgate Revenues & Benefits, Information at Work EDMS SAAS & Northgate Customer AccessLot 3 - Emergency Out of Hours Contact Centre.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7b5c5704-ac1a-40e5-bc58-2a76435eb92f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£144,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20187 years ago
Submission Deadline
23 Nov 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2019 - 31 Dec 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ROSSENDALE BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BACUP
Postcode
OL13 0BB
Post Town
Oldham
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD46 East Lancashire
Delivery Location
TLD North West (England)

Local Authority
Rossendale
Electoral Ward
Britannia & Lee Mill
Westminster Constituency
Rossendale and Darwen

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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