Award

1516BC09 research to test Tax-Free Childcare draft customer correspondence and guidance DWP/

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The public procurement process is led by HM Revenue & Customs (HMRC) for a contract titled "1516BC09 research to test Tax-Free Childcare draft customer correspondence and guidance". This procurement falls under the research and development services category and is based in London, United Kingdom. The tender was initiated as part of a mini-competition within the DWP Social and Economic Research Framework 2013, with the contract period running from 1st November 2015 to 31st March 2016. The total contract value is £55,963, with the award date being 1st November 2015.

This contract presents valuable opportunities for businesses specialising in research and consultancy services, particularly those focused on customer experience and usability studies. Companies with expertise in public sector research or those that have a history of working with government departments would be particularly well-suited to compete for similar tenders. Engaging in such research activities can help these businesses establish themselves as trusted partners in enhancing public services through innovative solutions and effective communication strategies.

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Notice Information

Notice Title

1516BC09 research to test Tax-Free Childcare draft customer correspondence and guidance DWP/

Notice Description

HMRC is committed to ensuring that the scheme is simple to use and that correspondence and guidance regarding the scheme provides easy to understand information, and supports customers (parents and childcare providers) to interact with Tax-Free Childcare online. The aim of this qualitative research is to: Explore the customer understanding and usability of key draft correspondence products and the 'mainstream' and 'specialist' guidance. Identify any changes that can be made to improve understanding and the likelihood of potential customers responding in the desired way. Explore navigation to TFC guidance and how customers might prefer to move between this and other GOV.UK guidance once the guidance is live. HMRC wants to understand how customers will interact with the guidance and correspondence products and whether they make sense to customers as part of the wider Tax-Free Childcare customer journey. Additional information: This contract was let as part of a mini-competition within the DWP Social and Economic Research Framework 2013.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2c002a7e-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa2b6d8e-0b86-4080-ac65-e11082a5f545
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£55,963 Under £100K
Lots Value
Not specified
Awards Value
£55,963 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
19 Oct 2015Expired
Future Notice Date
Not specified
Award Date
1 Nov 201510 years ago
Contract Period
1 Nov 2015 - 31 Mar 2016 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M60 9AF
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLI London
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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