Tender

CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS

CABINET OFFICE : CABINET OFFICE

This public procurement record has 1 release in its history.

Tender

05 Feb 2020 at 10:34

Tender Notice
Summary of the contracting process

The Cabinet Office is currently in the tender stage of a procurement process for "CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS". This procurement, classified under personnel-training services, is based in Wales and aims to deliver monthly training sessions to approximately 15 to 18 attendees per session, commencing on 4th March 2020 and concluding on 3rd March 2021. The tender period closes on 18th February 2020 and has a total contract value of £100,000. Potential suppliers must register with the Crown Commercial Service e-Sourcing Suite and possess a valid DUNS number to participate in this opportunity.

This tender provides significant opportunities for businesses specialising in training services, particularly those offering customer experience enhancements. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, as the procurement process actively seeks to engage these sectors. This is an excellent chance for training providers who can tailor their offerings to meet the specific needs of government clients, thereby expanding their reach and portfolio.

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Notice Information

Notice Title

CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS

Notice Description

A one day training module (to commence 9.30am/10.00am - concluding 16.00pm/16.30pm) delivering to an anticipated 15 - 18 GCS attendees per session. Delivery to be monthly on a date to be arranged and agreed between supplier and GCS. Additional information: Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite in order to respond to the Procurement. If you have not yet registered on the e-Sourcing Suite, this can be done online at https://crowncommercialservice.bravosolution.co.uk following the link 'I am a New Supplier User'. Please note that, to register and to enable any subsequent contract award, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering. Potential Providers should note that it could take up to 10 working days to obtain a DUNS number. Full instructions for registration and use of the system can be found at: http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the eSourcing tool, you will be able to express your interest in this specific procurement. Your registered user will receive a notification email to alert them once this has been done. Note: If you require additional users from your organisation to see the Invitation to Tender ITT, do not repeat the registration process as this will create a new separate organisation account; instead the registered user can add additional users to the existing supplier organisation account via "User Management" > "Manage Users" > "Users" > "Create". To express your interest in this procurement: 1) Login to the eSourcing Suite portal; 2) On the dashboard select the link ITTs open to all suppliers; 3) On the "ITTs Open to All Suppliers" webpage you will see one or more procurements listed, click on the procurement name you wish to access; 4) Click on 'Express Interest' at the top of the next screen; 5) You can now access the published documents in the eSourcing Suite portal. It is advised however that Potential Providers register as soon as practically possible in order to have a sufficient amount of time to respond. For technical assistance on use of the e-Sourcing Suite please contact the Customer Service Centre: Telephone: 0345 410 2222 Email: eEnablement@crowncommercial.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2da4891e-838b-4406-9130-9cb7d329e08b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db138409-4052-4167-bde9-58e759487c6e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Open Market Competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

79632000 - Personnel-training services

80500000 - Training services

80510000 - Specialist training services

80511000 - Staff training services

80521000 - Training programme services

80522000 - Training seminars

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Feb 20206 years ago
Submission Deadline
18 Feb 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Mar 2020 - 3 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE : CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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