Tender

Quality Assurance Toolkit Development for Homelessness Services

THE SALVATION ARMY

This public procurement record has 1 release in its history.

Tender

19 Jun 2025 at 11:20

Tender Notice
Summary of the contracting process

The Salvation Army is currently in the tender stage for a project titled "Quality Assurance Toolkit Development for Homelessness Services", aimed at enhancing its Homelessness Services Department. This project falls under the business and management consultancy and social work industry categories and targets the development of Quality Assurance (QA) Review Toolkits. The procurement process is initiated through a restricted procedure, which is above threshold, and is selective in nature. The project spans locations across the UK and Ireland, with key deadlines, such as the expression of interest submission by 4th July 2025. The contractual phase is planned from April 2026 to April 2028, with a negotiable contract value discussed post-September 2025, and the buyer involved is The Salvation Army, located at 1 Champion Park, London, England.

This tender offers significant opportunities for businesses experienced in quality assurance and homelessness services. Potential vendors must demonstrate national operational capacity, specifically capable of conducting over 80 inspections monthly, along with adherence to multiple UK and Ireland regulatory standards. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) are particularly suitable for this contract, given their ability to develop and implement trauma-informed QA tools, train staff, and integrate stakeholder voices. This project can substantially aid business growth for enterprises adept at tackling quality management within the social care and homelessness sector, thereby contributing to strategic service improvements aligned with The Salvation Army's "1000 Voices" strategy.

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Notice Information

Notice Title

Quality Assurance Toolkit Development for Homelessness Services

Notice Description

The Salvation Army invites experienced providers to tender for the development and implementation of Quality Assurance (QA) Review Toolkits to support the continuous improvement of services across its Homelessness Services Department. These toolkits will ensure services align with the strategic vision outlined in the "1000 Voices" 10-year strategy. Scope of Work: * Develop QA review toolkits for housing management and support services. * Incorporate strength-based ratings (e.g. Safety Concerns to Thriving). * Conduct unannounced annual and follow-up service reviews through a blended approach (desktop and on-site). * Pilot toolkits and train relevant staff. * Provide assessment criteria, checklists, templates, and guidance documents. * Ensure all toolkits are designed through a trauma-informed and harm reduction lens. * Address regional legislative and regulatory requirements across the UK and Ireland. * Cover various service models including family services, youth services, addiction, Housing First, outreach, and more. * Develop a clear role for Service Users so they can be a part of the QA team and contribute to the audit process. Key Requirements: * Adherence to safeguarding, health and safety, and data protection regulations. * National Quality Standards Framework (QSF) in Ireland. * Regulation and Quality Improvement Authority (RQIA) in Northern Ireland. * Scottish Care Inspectorate (SCI) standards. * Care Quality Commission (CQC) standards in England. * Compliance with ISO 9001:2015 (Quality Management Systems) and relevant sector-specific standards such as: * All practices must be trauma-informed and aligned with harm reduction principles. * Established presence in the homelessness, housing support or social care quality assurance sector. * Proven ability to operate nationally with sufficient capacity to undertake 80+ inspections per month. * Demonstrated experience in developing QA tools for homelessness or social care settings. * Strong understanding of trauma-informed approaches. * Familiarity with UK and Ireland legislative variations. * Capacity to train staff and support the piloting and review phases. * Commitment to incorporating stakeholder and service user voice into the design. Timeline: The project will run from April 2026 to April 2028, covering phases including development, training, piloting, review, and final implementation of toolkits. The term may be subject to further extension based on performance and delivery outcome. Budget and Resources: The project will be delivered within an agreed contract value to be negotiated at tender stage anticipated post September 2025. The Salvation Army will retain ownership of the intellectual property developed. How to Apply: Interested providers should register their interest and complete and return the expression of interest form by emailing The Salvation Army's Procurement Department: Olu.Folarin@salvationarmy.org.uk and sam.fiouhi@salvationarmy.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2e6c0d62-7a43-4269-857b-fd7d7086fefb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/654ba560-4b48-4c07-b8e4-7c82b226adf1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79400000 - Business and management consultancy and related services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jun 20258 months ago
Submission Deadline
4 Jul 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE SALVATION ARMY
Contact Name
Olu Folarin
Contact Email
olu.folarin@salvationarmy.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE5 8FJ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Champion Hill
Westminster Constituency
Dulwich and West Norwood

Further Information

Notice Documents

  • https://www.contractsfinder.service.gov.uk/Notice/Attachment/20cb059c-4111-4491-9aa6-56580a9bba3d
    Interested providers should register their interest and complete and return the expression of interest document by emailing The Salvation Army's Procurement Department: Olu.Folarin@salvationarmy.org.uk and sam.fiouhi@salvationarmy.org.uk Your completed expression of interest must be submitted by Friday 4th July 2025. Disclaimer: Please note that the Salvation Army is not a contracting authority under the Procurement Act 2023 and is not following or purporting to follow the Procurement Act for the award of this Contract opportunity. This advert is being issued to invite expressions of interest for this Contract opportunity only and that no implied contract is to arise as a result of the issue of this advert and/or any expression of interest received as a result. Only the terms of an express, written Contract formally executed by both the Salvation Army and the appointed Supplier will have any legally binding effect.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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