Tender

Northamptonshire County Council - Registrar Services Management System

NORTHAMPTONSHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

TenderCancellation

19 Feb 2019 at 11:36

Tender Notice
Tender

19 Feb 2019 at 11:13

Tender Notice
Summary of the contracting process

Northamptonshire County Council is seeking to procure a Registrar Services Management System to replace its existing application, which is set to be discontinued by January 2020. The tender for this project is currently at the active stage, with submissions closing on 1st March 2019. The successful implementation of the new system is essential by December 2019, as it aims to enhance the management of registrar functions encompassing births, deaths, and ceremonies across designated locations in the South East of the United Kingdom. The procurement involves a hosted application that is expected to streamline operations and includes functionalities such as online booking and case management.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in computer-related management services. Businesses that can provide integrated online booking systems compatible with existing payment systems, as well as those equipped to handle the complex needs of a local council's registrar services, will find this tender relevant. The requirement for rapid implementation within a strict deadline also means that companies with proven experience in delivering similar projects efficiently will possess a competitive edge.

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Notice Information

Notice Title

Northamptonshire County Council - Registrar Services Management System

Notice Description

Registrar Services Management System Northamptonshire County Council must replace its existing Registrar Service application and be fully operational with the new system by December 2019 as our existing application will cease to be supported by Microsoft in January 2020. We are therefore unable to progress any enquiries that cannot deliver within that timeframe while also ensuring that we remain fully compliant with current legislation. Consequently we will be looking for a hosted application which should reduce the implementation time. Description of required functionality In order to support the service we are looking to acquire an integrated online booking application and case management system [CMS] for births, deaths, stillbirths, weddings and civil partnerships, and citizenship ceremonies. Customers seeking to purchase copies of certificates must also be able to place an order via the CMS online. The online booking system would need to allow customers to make appointments with the Registration Service at all of the council's designated registration offices, or to book ceremonies at the approved venues across the county. The appointment booking system must be able to: - * allow back office staff to allocate registrar resources intelligently to both onsite and offsite appointment slots, and be able to increase the available appointment slots to take account of seasonal variances. * Individual appointment slots will be designated for specific events and will not be offered to customers seeking to arrange a different type of event. * The booking system would need to prevent double-bookings of both registration appointments and ceremonies * It would be expected that the booking system would interface with MS Outlook with regard to the registrar appointments and transfer the details of the event from the CMS [PDF?] automatically as an attachment to the Outlook meeting appointment. * The details of the event would also be emailed/SMS to the external customer using the contact details collected by the CMS. * It would also be expected that the booking system administrative functionality would allow manual input by registration staff to block specific appointment slots for internal meetings and training, or allocate alternative registrar resources to a pre-booked event. Northamptonshire is very keen to introduce online payments for events and copy certificates, and would be looking for this functionality to sit as an integral part of the booking process within the CMS. The county's payment system is Civica, and any application would need to integrate seamlessly with this software. We are not necessarily expecting a user account to be created for the external customer, but would be happy to entertain the thoughts of providers on this point.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2ed4b7b6-9594-4019-8ff0-faecf48482a0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4a27d7b5-c48e-483a-aeec-63cf42e229a7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72510000 - Computer-related management services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20197 years ago
Submission Deadline
1 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Mar 2019 - 7 Mar 2019 30 days
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHAMPTONSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MILTON KEYNES
Postcode
MK9 3EJ
Post Town
Milton Keynes
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ12 Milton Keynes
Delivery Location
TLJ South East (England)
Local Authority
Milton Keynes
Electoral Ward
Central Milton Keynes
Westminster Constituency
Milton Keynes Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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