Planning

Front End Services

HOME OFFICE

This public procurement record has 1 release in its history.

Planning

16 Dec 2016 at 17:12

Planned Procurement Notice
Summary of the contracting process

The Home Office is planning to procure Front End Services to enhance customer experience for UK Visas and Immigration (UKVI) from April 1, 2018, to March 31, 2021, with a total budget of £50 million. This procurement process is currently in the planning stage, with a Supplier Open Day scheduled for December 20, 2016, in London. The tender aims to provide essential services, including biometrics collection and application checking, across various regions in the United Kingdom, ensuring a robust and secure process for all UKVI customers.

This tender represents a significant opportunity for businesses specialising in data collection, scanning services, and document management to expand their operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be particularly well suited for competition, as the procurement method is open to a diverse range of suppliers. Engaging effectively with the Home Office during the Supplier Open Day could provide valuable insights for potential bidders aiming to tailor their offerings to meet the evolving needs of UKVI.

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Notice Information

Notice Title

Front End Services

Notice Description

UKVI would like to procure services for: Biometrics Collection; - Scanning of physical documents; - Application Checking Service (checking applications for completeness). The primary objective of the upcoming tender is to enhance the services offered at the first touchpoint forUKVI customers. The longer term ambition is to align the Front Office Services with existing services offered overseas. The tender will cover services including but not limited to: - Capture the enrolment of the customer/applicant's biometrics including fingerprints, facial image, the passport biodata page and a digital signature; - Checking and taking digital images of the customer's documents including the passport; - Checking and confirming with the customer that all UkVI requested information is present; - Transferring the customer's digital images, via a secured architecture, from the supplier facilities to UKVI sites. A supplier day is being held to inform the nature and scope of the new procurement. UK Visas and Immigration (UKVI), a department within the Home Office,currently has a contract for Front Office Services. This is due to expire in February 2018 and will be re-competed. A supplier day is being held to help inform the nature and scope of the new procurement for the replacement contract. The first Supplier Open Day is currently targeted to be held in London on Tuesday, 20.12.2016. This is planned to: - Provide information about the present service and to present UKVI proposition to the market - Provide suppliers with a better understanding of anticipated needs - Explore our requirements and approaches - Develop an informed understanding of the capabilities of the market players - Explore with suppliers their commercial model - Identify additional services which suppliers could offer. Additional information: If you want to attend the events please send an email before 19.12.2016 to FrontEndServices@homeoffice.gsi.gov.uk and we will send you the registration details. You will also need to complete a Non Disclosure Agreement. Please ensure that this is received before 20.12.2016. A Prior information notice has been published under the publication number 2016/S 241-439232 at http://ted.europa.eu/udl?uri=TED:NOTICE:439232-2016:TEXT:EN:HTML.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f2362fd-8f68-4c04-8b8c-6498cb76e2cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2247e571-c923-4032-a726-2ddcf55d3df2
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72314000 - Data collection and collation services

72317000 - Data storage services

75111000 - Executive and legislative services

75130000 - Supporting services for the government

79999100 - Scanning services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20169 years ago
Submission Deadline
Not specified
Future Notice Date
1 Mar 2017Expired
Award Date
Not specified
Contract Period
1 Mar 2018 - 28 Feb 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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