Award

Digital Delivery Centre support for new HMRC services

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

16 Nov 2021 at 15:45

Award Notice
Summary of the contracting process

The procurement process, initiated by HM Revenue & Customs (HMRC), involves the support for the development of new digital services through a tender titled "Digital Delivery Centre support for new HMRC services". This procurement falls under the IT services industry category, with a total contract value of £40,000,000. The contract period is set to commence on 11th November 2021 and will last until 10th November 2023. The procurement method utilised is selective, with calls-off from a framework agreement. The tender is currently in the award stage, following the conclusion of the tender period which ended on 12th May 2021. Work will primarily be located at delivery centres in Worthing, Newcastle, Leeds, Telford, and Edinburgh, although remote working is also expected to be feasible.

This tender offers significant opportunities for businesses specialising in IT services, particularly those with capabilities in agile development and user-centred design, to partner with HMRC. SMEs (Small and Medium Enterprises) equipped with experience in delivering digital service solutions that conform to UK Government's Service Standards will be well-positioned to compete. Companies must also be ready to provide agile teams that can work collaboratively in a multi-supplier model, making this an ideal opportunity for tech firms looking to expand their footprint within governmental contracts.

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Notice Information

Notice Title

Digital Delivery Centre support for new HMRC services

Notice Description

To build on previous delivery success, HMRC is looking for a partner to help with new digital service development bringing a range of DDaT capability covering user-centred design and technical skills. Problem to be solved HMRC require a partner to deliver both the design and technical aspects of new front facing digital services developed in Scala using a micro-service architecture, meeting Government Digital Service standards. This will include (but is not limited to) providing technical agile specialists incorporating work in scrum teams and delivering in phased sprints. Specific delivery requirements will be managed through outcome based statements of work covering a variety of new service initiatives. We will look to provide support from Product & Delivery roles where suitable, assigning a Product Manager responsible for acceptance of deliverables. Our delivery centres also include suppliers supporting existing beta/live products and services, and co-working should be expected dependent on the service. Current phase Not started Work setup Address where the work will take place Delivery centres are in the following locations: * Worthing, * Newcastle, * Leeds, * Telford, * Edinburgh Working arrangements All work will be completed in line with Covid-19 restrictions and our 3rd party access policies. We expect a significant portion of work can be completed remotely/at supplier's office location, however resources will be expected to attend key agile ceremonies where a multi-supplier model is in place. No additional expenses will be chargeable to HMRC for travel or accommodation in the agreed base office locations per Statement of Work. Travel expenses will be paid in line with HMRC Travel & Subsistence policy. Security clearance All must have BPSS as a minimum. Preference is for contractors in certain roles to already hold SC clearance, however we would be willing to sponsor the SC clearance process at the supplier's expense. Additional information Additional terms and conditions The supplier will have had experience working to the UK Government's Service Standards (https://www.gov.uk/service-manual/service-standard). Suppliers register on Digital Market place and on the DOS 5 Framework were able to register to view the requirement and provide a response to the Stage 1 requirement. Stage 1 Essential and Nice to have skills 10% Stage 2 Presentation 30% Stage 2 Case Studies 15% Stage 2 Cultural fit 5% Stage 2 Social Value 10% Stage 2 Pricing 30%

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f5358fb-edf3-4ce4-9166-da97e0e413e6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/086d73bb-7f95-4c72-a8b9-1c7715b9d03f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£40,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Nov 20214 years ago
Submission Deadline
12 May 2021Expired
Future Notice Date
Not specified
Award Date
12 Nov 20214 years ago
Contract Period
11 Nov 2021 - 10 Nov 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
ian anderson
Contact Email
ian.anderson1@hmrc.gov.uk
Contact Phone
03000543788

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

OPENCAST SOFTWARE EUROPE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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