Award

Out of Hours Call Handling Service & Disaster Recovery Support Service

LONDON BOROUGH OF HACKNEY

This public procurement record has 1 release in its history.

Award

03 Apr 2020 at 09:57

Summary of the contracting process

The London Borough of Hackney has awarded a contract for the "Out of Hours Call Handling Service & Disaster Recovery Support Service," valued at £120,700. This service is essential for supporting Hackney during national or local emergencies, including handling emergency repair calls. The contract commenced on 1st April 2020 and will run until 31st March 2021. The procurement was executed through a direct award method, with the procurement process currently marked as complete. The contract falls under the services category, specifically focusing on telephone-answering and disaster recovery services, and was awarded on 31st March 2020.

This tender offers significant opportunities for businesses specialising in emergency response services, especially those capable of providing telephone-answering and disaster recovery solutions. Small and medium-sized enterprises (SMEs) are well-suited to compete for similar future contracts, as the procurement was designed with their participation in mind. Companies that can demonstrate rapid response capabilities and a proven track record in emergency service support may find themselves positioned favourably for upcoming tenders in this sector.

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Notice Title

Out of Hours Call Handling Service & Disaster Recovery Support Service

Notice Description

To support Hackney in the event of a national/local emergency in terms of involvement, co-operation and support of wider multi-agency emergency responses. This includes specifically handling all out of hours emergency repair calls.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6d361bff-2a48-4a82-8c1a-764f9c664f6a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

72251000 - Disaster recovery services

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£120,700 £100K-£500K
Lots Value
Not specified
Awards Value
£120,700 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Apr 20205 years ago
Submission Deadline
30 Mar 2020Expired
Future Notice Date
Not specified
Award Date
30 Mar 20205 years ago
Contract Period
31 Mar 2020 - 31 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Matthew Cain
Contact Email
matthew.cain@hackney.gov.uk
Contact Phone
+44 2083563000

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London

Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

PINNACLE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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