Planning

Railway Operations - Service Design Support

HIGH SPEED TWO (HS2) LIMITED

This public procurement record has 2 releases in its history.

Planning

06 Feb 2017 at 15:35

Market Engagement Notice
Planning

18 Nov 2016 at 20:17

Market Engagement Notice
Summary of the contracting process

The procurement process titled "Railway Operations - Service Design Support" is initiated by HIGH SPEED TWO (HS2) LIMITED, a prominent player in the rail industry based in London, England. Currently, this tender is at the planning stage and aims to develop a Service Design approach that supports HS2’s Proxy Operator Strategy. Key milestones indicate that the engagement end date is set for 23 February 2018. While a formal procurement process is expected in the future, interested suppliers are encouraged to express interest by contacting the Procurement Service Manager, Michelle Brankovic, by 30 September 2016.

This tender represents a significant opportunity for businesses specialising in research, development, and design support services, particularly those focused on creating user experience frameworks within the transportation sector. Companies with expertise in service design, consultancy, and creating customer experience audit environments would be well-suited to compete for this contract, potentially positioning themselves to play a vital role in shaping the HS2 customer experience and contributing to the overall success of the programme.

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Notice Information

Notice Title

Railway Operations - Service Design Support

Notice Description

HS2 Ltd's Railway Operations Team is currently seeking to develop a Service Design approach to support its Proxy Operator Strategy and to inform, via the Operational Concept, early inputs during 2016/17 to the requirements for the upcoming Stations and Rolling Stock procurements. Service Design will be a critical component of the Programme's success - establishing a consistent design context for customers' experience of HS2. The Service Design approach is to sit within the context of the overall HS2 Design Vision and therefore its development needs to be integral to the wider design development work that is currently foreseen across the Company. Whilst the Service Design approach will not define the final consumer brand (that will be a matter for whatever organisation is determined by Government to be the operator of the train and station services) it will effectively create the brand "essence" providing all of the core features of the experience - visual, aural, touch, and smell that will become embedded in the technical designs against which the Railway is built. To assist HS2 Ltd in the development of the Service Design approach, HS2 Ltd wish to procure the support of a Supplier who will be required to feed into and support the following main activities: - Creation of an overarching story for HS2 Service Design; - Identification of the exact nature of the information requirements needed for the PQQ and ITT Stages of the Stations and Rolling Stock contract tender process; - Identification of the key parameters for embodying visual and reference design work within the tender information packages; - Creation of a Service Design programme built around the critical path for information requirements; - Population of a hierarchy of design priorities; - Completion of a Service and Experience Audit; - Creation of a "Design Studio" environment within which elements of the customer experience can be trialled and communicated to key stakeholders. Whilst a formal procurement process is intended to be conducted in due course (and therefore a separate notice will be published to cover this requirement should HS2 Ltd elect to conduct an open tender process), HS2 Ltd is keen to initially ascertain potential interest from the supply base in relation to this requirement. The interest expressed from amongst potential suppliers is intended to shape the procurement route going forward (i.e. in terms of whether an open tender process or framework will be used). Should you therefore be interested in tendering for this contract, suppliers are requested to express an interest by emailing Michelle Brankovic (michelle.brankovic@hs2.org.uk) by no later than 30 September 2016.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/99dbeeac-fd9a-40f8-ab2c-0e2e3c16c2f5
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73000000 - Research and development services and related consultancy services

79933000 - Design support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Feb 20179 years ago
Submission Deadline
Not specified
Future Notice Date
23 Feb 2018Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGH SPEED TWO (HS2) LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 5AB
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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