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Annual Awareness Survey and Stakeholder Sentiment Survey

Care Quality Commission

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 15:45

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC) commissioned research and consultancy services for an Annual Awareness Survey and a Stakeholder Sentiment Survey. The work involves polling and survey activity to measure awareness and stakeholder views, supporting the CQC’s research and evaluation needs. It is a services contract under the research and development and related consultancy category (CPV 73000000). Delivery covers England, with the CQC as the buying organisation. The requirement was procured through the CQC Research and Evaluation Framework, Lot 10 for polling and surveys. The selected supplier is Navigator Insight Limited, an SME based in Leicester. This opportunity is therefore relevant to market research agencies, polling organisations and research consultancies able to design, manage and report on structured surveys for a national public-sector stakeholder audience.

This procurement has been awarded and the tender is complete. The CQC used a selective procedure and made a direct call-off from its Research and Evaluation Framework. The award decision was made on 17 July 2026, following a tender deadline of 6 July 2026 at 12:00. Navigator Insight Limited was awarded the contract for £62,188 including all charges and optional extensions. The contract runs from 20 July 2026 to 31 March 2027, for a total period of eight months. The award is active. The requirement was assessed as suitable for small and medium-sized enterprises. The procurement was not divided into lots for this award; it relates to the framework’s polling and surveys lot. The published outcome identifies the supplier and the full awarded value.

For a future requirement of this kind, credible suppliers will need demonstrable capability in polling, survey design, fieldwork and stakeholder sentiment research, together with the capacity to deliver reliable evidence for a national regulator. Strong market research practice will be important: clear questionnaire development, representative sampling, robust data collection, analysis and concise reporting should support both awareness measurement and interpretation of stakeholder views. Suppliers should be able to manage a defined research project for a public body and translate findings into useful evaluation evidence. The award to an SME shows that the work can be delivered by a focused specialist rather than only a large corporate provider. Organisations already experienced in public-sector research, framework call-offs and survey programmes would be well placed to compete when this CQC requirement returns to market.

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Notice Information

Notice Title

Annual Awareness Survey and Stakeholder Sentiment Survey

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of a supplier to undertake a project focused on Annual Awareness Survey and Stakeholder Sentiment Survey. This procurement was undertaken through the Care Quality Commission Research and Evaluation Framework (CQC EPS 052) Lot 10 Polling and surveys , following the Direct Award process. The Contract is awarded for a total period of 8 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EPS 132

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-33278f68-d24c-4bf5-89f0-9404ef4372f7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c79785d8-d953-4424-9f67-16962dc00095
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£62,188 Under £100K
Lots Value
Not specified
Awards Value
£62,188 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20262 months ago
Contract Period
20 Jul 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Care Quality Commission
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

QA RESEARCH LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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