Award

Cabinet Office - Freshservice ITSM Service Desk Software Solution

CABINET OFFICE

This public procurement record has 1 release in its history.

Award

16 Dec 2020 at 11:36

Summary of the contracting process

The Cabinet Office has completed the procurement process for the "Freshservice ITSM Service Desk Software Solution," classifying it under software package and information systems. The total contract value is £78,120, awarded to Freshworks Inc., and the service delivery address is located in SW1H 0TL, London. This contract was initiated through a selective procurement method as a call-off from a framework agreement, with the tender period closing on 30 November 2020, and the contract effective from 1 December 2020 until 30 November 2021.

This tender presents opportunities for growth primarily for large IT service management solutions providers. Businesses specialising in software and information systems, particularly those offering SaaS (Software as a Service) solutions, can benefit from understanding these procurement processes. Engaging in similar tenders can enhance a company’s visibility and competitiveness in the public sector, especially for those capable of providing robust IT service management solutions tailored to government needs.

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Notice Title

Cabinet Office - Freshservice ITSM Service Desk Software Solution

Notice Description

Provision of the Freshservice ITSM solution for the Cabinet Office

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-34dcf396-93d2-402d-9564-641e7d76f087
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1116e9aa-f42c-4341-86b1-757ba21e14b3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£78,120 Under £100K
Lots Value
Not specified
Awards Value
£78,120 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20205 years ago
Submission Deadline
30 Nov 2020Expired
Future Notice Date
Not specified
Award Date
30 Nov 20205 years ago
Contract Period
1 Dec 2020 - 30 Nov 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AS
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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