Tender

Digital Debt Services Project

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 2 releases in its history.

Tender

14 Feb 2018 at 11:50

Tender Notice
Planning

13 Dec 2017 at 16:36

Planned Procurement Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) is soliciting tenders for the "Digital Debt Services Project," which aims to enhance its debt management system. This initiative falls under the information technology services industry category and is located in London, UK. Currently in the tender stage, interested suppliers must submit their proposals by 14 March 2018. The procurement process employs a selective method, specifically a restricted procedure, indicating that suppliers will be shortlisted based on their qualifications before submitting full bids.

This tender presents an excellent opportunity for technology firms specialising in debt management solutions, particularly those with experience in scalable and configurable systems. Businesses that can offer integration capabilities with existing IT infrastructure and various customer interaction channels, including self-service options, will be well-positioned to compete. The DWP anticipates significant growth in debt management volumes, with projections reaching 15 million debtors, which underscores the potential for ongoing contracts and business development in this sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Digital Debt Services Project

Notice Description

The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2,300 staff. Debtor volumes will be 9 million + by 2021/22. Further development of the service may see this increase to between 12-15 million debtors and this would equate to between approximately 36-45 million individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us 'on-line'. The current debt management operation successfully recovers in excess of PS1 Billion annually. The potential Supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include: - The ability to account for debt and recoveries - Workflow - Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice' functionality for citizens and telephony - Data analytics Additional information: The Authority is administering the procurement process electronically via the DWP eProcrurement Solution (ePS) Portal. No hard copy documents will be issued during the competition and all communications with Authority (including final submission of tenders) will be conducted via the DWP ePS Portal. 1.Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure). 2.Express an interest in this Opportunity - Login to the portal with the username/password - Click the SQs/ITTs open to all suppliers link - Click on the relevant SQ / ITT to access the content - click the Express Interest button at the top of the page - this will move the SQ ITT into your My SQs / My ITTs page - you can now access any attachments by clicking 'Buyer attachments' in the SQ/ITT Details box 3.Responding to the tender: Please submit your response when completed. Failure to do this will result in your bid not being visible to the buyer. The 'submit response' button is at the top centre of the screen. Your submission should also include the supporting evidence for your response to the economical and financial standing questions. In respect of an indicative contract value for this requirement the Authority considers that the market should determine an appropriate value based on the Authority's requirement. The OJEU contract notice can be viewed at the following link: http://ted.europa.eu/udl?uri=TED:NOTICE:67957-2018:TEXT:EN:HTML&src=0

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/01053fe1-5ec0-4bf8-8216-be12471f5216
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Feb 20188 years ago
Submission Deadline
14 Mar 2018Expired
Future Notice Date
31 Jan 2018Expired
Award Date
Not specified
Contract Period
10 Sep 2018 - 11 Sep 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5-2018-02-14T11:50:03Z",
    "date": "2018-02-14T11:50:03Z",
    "ocid": "ocds-b5fd17-34ea8392-cb68-4dde-835c-30339cccc4d5",
    "language": "en",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "1",
                "documentType": "plannedProcurementNotice",
                "description": "Future opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/4e1f785f-f7bc-487e-9d44-11aa36103fad",
                "datePublished": "2017-12-13T16:36:09Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "tender_158505/643558",
        "title": "Digital Debt Services Project",
        "description": "The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2,300 staff. Debtor volumes will be 9 million + by 2021/22. Further development of the service may see this increase to between 12-15 million debtors and this would equate to between approximately 36-45 million individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us 'on-line'. The current debt management operation successfully recovers in excess of PS1 Billion annually. The potential Supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include: - The ability to account for debt and recoveries - Workflow - Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice' functionality for citizens and telephony - Data analytics Additional information: The Authority is administering the procurement process electronically via the DWP eProcrurement Solution (ePS) Portal. No hard copy documents will be issued during the competition and all communications with Authority (including final submission of tenders) will be conducted via the DWP ePS Portal. 1.Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure). 2.Express an interest in this Opportunity - Login to the portal with the username/password - Click the SQs/ITTs open to all suppliers link - Click on the relevant SQ / ITT to access the content - click the Express Interest button at the top of the page - this will move the SQ ITT into your My SQs / My ITTs page - you can now access any attachments by clicking 'Buyer attachments' in the SQ/ITT Details box 3.Responding to the tender: Please submit your response when completed. Failure to do this will result in your bid not being visible to the buyer. The 'submit response' button is at the top centre of the screen. Your submission should also include the supporting evidence for your response to the economical and financial standing questions. In respect of an indicative contract value for this requirement the Authority considers that the market should determine an appropriate value based on the Authority's requirement. The OJEU contract notice can be viewed at the following link: http://ted.europa.eu/udl?uri=TED:NOTICE:67957-2018:TEXT:EN:HTML&src=0",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1H 9NA"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "SW1H 9NA"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Restricted procedure",
        "communication": {
            "futureNoticeDate": "2018-01-31T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2018-09-11T00:00:00+01:00",
            "endDate": "2025-09-11T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "datePublished": "2018-02-14T11:50:03Z",
        "procurementMethod": "selective",
        "tenderPeriod": {
            "endDate": "2018-03-14T23:59:59Z"
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/01053fe1-5ec0-4bf8-8216-be12471f5216",
                "datePublished": "2018-02-14T11:50:03Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-55220",
            "name": "Department for Work and Pensions",
            "identifier": {
                "legalName": "Department for Work and Pensions"
            },
            "address": {
                "streetAddress": "Caxton House, Tothill Street",
                "locality": "London",
                "postalCode": "SW1H 9NA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "DWP Commercial Directorate",
                "email": "COMMERCIALDIRECTORATE.UC-WA@DWP.GSI.GOV.UK"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-55220",
        "name": "Department for Work and Pensions"
    }
}