Tender

Workforce Management (WFM) - PP1010

ORBIT GROUP LIMITED

This public procurement record has 2 releases in its history.

Tender

14 Dec 2020 at 10:33

Tender Notice
Tender

14 Dec 2020 at 10:29

Tender Notice
Summary of the contracting process

Orbit Group Limited is currently seeking suppliers for its Workforce Management (WFM) project, titled “Workforce Management (WFM) - PP1010”. This procurement falls under the services category, specifically in the software package and information systems industry. The procurement process is in the Tender stage, with submissions closing on 22 January 2021 at 12:00 noon. The contract is anticipated to commence in April 2021 and will last for two years, with an option to extend for a further two years. The delivery location is within England, United Kingdom, and the contract value is estimated between £50,000 and £80,000.

This tender presents an excellent opportunity for businesses involved in software development and IT services, particularly those specialising in workforce management systems and GDPR compliance. Small and medium enterprises (SMEs) and voluntary community and social enterprises (VCSEs) are encouraged to participate, as the project requires not only the provision of a new WFM solution but also ongoing support, training, and strategic development. Engaging in this contract allows firms to enhance their portfolio by working with a well-regarded public organisation and potentially securing long-term partnerships.

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Notice Information

Notice Title

Workforce Management (WFM) - PP1010

Notice Description

Orbit have recently transitioned to a new telephony platform, Anywhere365 (A365), which does not have an integration with NICE IEX our current Workforce management system. This also coincided with our current version of NICE IEX WFM reaching end of life. We are looking to implement a new Workforce Management (WFM) system, in order to optimise the productivity of our employees, by efficiently forecasting workload requirements and creating and managing staff schedules to accomplish set tasks on a day to day and hour to hour basis. The Tender Specification is for the provision of the following: - Set up and implementation support. - An ongoing support contract in place. This should include any future developments that can improve the Orbit offering. - Work with Orbit IT and partners to ensure processes and technical infrastructure for enabling access to all associated calls, emails, webchat and required metadata. - Ensure/advise that the 'to be' design is GDPR compliant. - Be pivotal in the design and shaping of the future model, implementation and monitoring metrics. - With assistance from Orbit, produce documentation required to support the new service(s) in BAU. - Training delivery for front end users and administrators of the system. - Ensure that existing retention policies regarding data backups remain in force. Suppliers are requested to view the attached 'Requirement Specification' document before deciding whether or not to bid. The contract for the provision of the service is expected to commence by April 2021 the exact dates to be agreed between the successful provider and Orbit. The term of the contract is for 2 years with option to extend for a further year x2 (2+1+1). The closing date for submissions is 22 January 2021 @ 12:00 noon. Please view the tender documents on ProContract for full information and requirement. Additional information: This tender opportunity is held on the e-procurement portal, ProContract. To view the full documentation and respond please copy and paste the following link into your browser - https://procontract.due-north.com/Supplier/Advert/View?advertId=39c44958-3b3d-eb11-8106-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False. Suppliers will need to be registered on Procontract.due-north.com. Registration is free. All queries relating to this project must go through the project messaging function on the portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/96e6596d-59ee-40ad-a9f3-7948528e7e05
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20205 years ago
Submission Deadline
22 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2021 - 31 Mar 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Julie Mepham
Contact Email
group.tenders@orbit.org.uk
Contact Phone
+44 2476438000

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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