Tender

Provision of Call Handling For The Safeguarding Out Of Hours Service (SOOHS) For Hertfordshire County Council

ANY OF THE PROJECTS LISTED ON THE PORTAL

This public procurement record has 1 release in its history.

Tender

17 Oct 2017 at 15:07

Tender Notice
Summary of the contracting process

The Hertfordshire County Council is seeking a provider for the "Provision of Call Handling For The Safeguarding Out Of Hours Service (SOOHS)", described under the telecommunications facilities industry category. The tender is currently active, with submissions due by 14th November 2017. The services will be required to operate during specific hours, providing critical support for vulnerable individuals in Hertfordshire. This procurement falls under an open procedure for public contracts valued between £165,645 and £276,075, with the resultant contract expected to run from 4th April 2018 to 3rd April 2021.

This opportunity allows businesses specialising in call handling and telecommunications to enhance their market presence while contributing to essential social services. Companies equipped with a robust telephony system and a deep understanding of safeguarding processes will find themselves particularly well-placed to submit competitive bids. The successful provider will benefit from working closely with Children’s and Adult Care Services, making this contract ideal for established service providers looking to expand their involvement in public sector contracts.

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Notice Information

Notice Title

Provision of Call Handling For The Safeguarding Out Of Hours Service (SOOHS) For Hertfordshire County Council

Notice Description

The Council has a requirement for the provision of a Call Handling Service For Hertfordshire Safeguarding Out Of Hours Service and is looking to procure a single Provider to deliver a confidential telephone out of hours first response screening service that will triage social care concerns to the most appropriate response by Children's Services or Adult Care Services within agreed response times. The Provider must work in full cooperation and partnership with professionals in Children's Services and Adult Care Services in the best interests of vulnerable Children, Young People and Adults in Hertfordshire to deliver these Mandatory Requirements. This will include: o An understanding of adult social care responsibilities, in particular safeguarding, mental health act assessments and recognising urgent social care referrals. o An understanding of children's social care responsibilities o An understanding of partners organisation roles so that referrals e.g. for health are signposted accurately o An understanding of the information that should be collected at the point of referral including accurate recording of demographic details, contact details and information about the situation. o Sensitive, professional and appropriate approach and language with referrers which will include professionals and members of the public in distress in order to collect the appropriate information. o An ability to assess the urgency of a situation in order to include this information within the referral, escalate to manager and to alert the police if appropriate o Accurate and reliable completion of the Council's ICT social care systems screens and other recording systems should these be unavailable o Completion of referral and passing to SOOHS social work team within agreed time frames o Compliance with agreed communication pathways including when systems are down o Commitment to working collaboratively with the Council's Customer Service Centre to ensure seamless continuity of service o The Provider will have an existing operational telephony call management / call handling system already in place prior to contract award. The Service will be expected to operate within the following timeframes: o From 20:00hours to 08:00hours Monday to Friday o From Friday 20:00hours to 09:00hours Saturday o From16:00hours Saturday until 08:00hours Monday o 24 hour cover must be provided on Sundays and Bank Holidays Additional information: Delivery Notes The services advertised in this notice fall under the services listed in Annex XIV to Directive 2014/24/EU and the contracting authority is not obliged to follow The Public Contracts Regulations 2015 in full. The procurement process that will apply to the services will be specified in the procurement documents to be issued Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-39319f49-7817-46e4-b7ec-ec3f163aff16
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aab3cbe9-4305-4d33-9a10-dc8d543c0350
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

CPV Codes

32523000 - Telecommunications facilities

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£276,075 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20178 years ago
Submission Deadline
14 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Apr 2018 - 3 Apr 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ANY OF THE PROJECTS LISTED ON THE PORTAL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORDSHIRE
Postcode
SG13 8DE
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLJ South East (England)
Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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