Award

FWK1116-Provision of Customer Services Training - AWARD

PARLIAMENT UK

This public procurement record has 1 release in its history.

Award

21 Feb 2019 at 10:59

Award Notice
Summary of the contracting process

The procurement process involves the buying organisation, Parliament UK, seeking to appoint a supplier for the provision of customer services training. This tender, titled "FWK1116-Provision of Customer Services Training - AWARD", falls under the industry category of staff training services and is located in Westminster, London. The procurement method used is an open procedure. The contract period is set to commence on 2nd July 2018 and will run until 1st July 2022. The total value of the contract is £255,000, with the award date listed as 29th June 2018.

This opportunity for customer service training creates significant prospects for businesses focused on learning and development services, particularly those specialising in training programme services, management training services, and personal development training. Businesses that demonstrate the ability to provide tailored training solutions aligned with the authority's cultural change objectives will be well-positioned to compete. Small and medium enterprises (SMEs) are particularly encouraged to participate in this tender, enhancing their growth potential while supporting the public sector’s focus on customer-centric service delivery.

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Notice Information

Notice Title

FWK1116-Provision of Customer Services Training - AWARD

Notice Description

The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate. The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this Framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7e640a44-ab82-471f-a7a1-84a2c0e038bf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

80500000 - Training services

80510000 - Specialist training services

80511000 - Staff training services

80521000 - Training programme services

80530000 - Vocational training services

80531000 - Industrial and technical training services

80532000 - Management training services

80570000 - Personal development training services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£255,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Feb 20197 years ago
Submission Deadline
22 May 2018Expired
Future Notice Date
Not specified
Award Date
28 Jun 20187 years ago
Contract Period
1 Jul 2018 - 1 Jul 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PARLIAMENT UK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 0PW
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ACCELERATOR SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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