Award

IT Helpdesk Software

STROUD DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

13 Nov 2025 at 09:22

Summary of the contracting process

The procurement process for "IT Helpdesk Software" was conducted by Stroud District Council, with Freshworks Incorporated being awarded the contract. Classified under the CPV category of "Software package and information systems," the procurement targeted the services industry. This call-off from a framework agreement followed a selective procurement method. The procurement stage is currently in the award phase, having been completed on 4th August 2025. The contract period extends from 6th August 2025 to 5th August 2027, with the delivery focused on the South West region of the United Kingdom. The procurement value amounts to £26,136.

This tender presents an opportunity for business growth, particularly appealing to SMEs due to its nature and scale suitability. Companies specialising in software development and IT support solutions may find this contract beneficial in expanding their public sector portfolio. By leveraging framework agreements and focusing on selective methods, businesses can secure advantageous positions in similar future tenders. With Stroud District Council as the buying organisation, there is a promising potential to build on relationships within local government procurement processes.

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Notice Title

IT Helpdesk Software

Notice Description

Contract award notice only - call off from a framework

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3e43dbff-c2aa-46c6-9787-fa5ada73c2ea
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£26,136 Under £100K
Lots Value
Not specified
Awards Value
£26,136 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20253 months ago
Submission Deadline
31 Jul 2025Expired
Future Notice Date
Not specified
Award Date
3 Aug 20256 months ago
Contract Period
5 Aug 2025 - 5 Aug 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STROUD DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STROUD
Postcode
GL5 4UB
Post Town
Gloucester
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
TLK South West (England)

Local Authority
Stroud
Electoral Ward
Cainscross
Westminster Constituency
Stroud

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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