Tender

HR OD support services phase 3

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

TenderAmendment

27 Oct 2017 at 13:37

Tender Notice
Tender

27 Oct 2017 at 13:29

Tender Notice
Summary of the contracting process

The procurement process, initiated by HM Revenue & Customs (HMRC), is for "HR OD support services phase 3," aiming to establish a framework of Service Providers for Culture, Values and Behavioural Change Delivery Services. This tender falls under the services category with CPV code 79996000, and the contract will require collaboration with HMRC staff in locations including London, Nottingham, and Manchester. The tender period is set to conclude on 24th November 2017, with a total framework value of £100,000 and individual call-offs expected to be below £10,000. This open procurement process aims to engage Small and Medium-sized Enterprises (SMEs) and is planned for a contract period from 20th December 2017 to 19th December 2018, with the potential for a one-year extension.

This tender represents a significant opportunity for SMEs and micro businesses specialising in organisational development, coaching, change management, and stakeholder engagement. By successfully competing for this contract, businesses can establish a valuable partnership with HMRC, contributing to their culture and behavioural change initiatives. Given the accessible size and structure of the framework, small businesses that offer expertise in customer journey mapping and communication strategies will find this opportunity particularly relevant for growth and collaboration within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HR OD support services phase 3

Notice Description

HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC and its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. During the development and implementation of assignments, the Service Provider will be expected to support the delivery of the outcomes captured in the 'OD Road Maps' developed previously. This requirement was previously Lot 2 in the previously advertised tender reference 1703-PSCR-SR65976229-HR OD Support Services, but was subsequently withdrawn due to it being identified that the specification required further development. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is PS100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than PS10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for 12 months with an option to extend for a further 12 months. Additional information: HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email e.procurement@hmrc.gsi.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 24.11.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/45d8c270-afb5-4cf1-87ce-5500ce97d667
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79996000 - Business organisation services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Oct 20178 years ago
Submission Deadline
24 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Dec 2017 - 19 Dec 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab-2017-10-27T14:37:47+01:00",
    "date": "2017-10-27T14:37:47+01:00",
    "ocid": "ocds-b5fd17-3c43cb5a-a156-4238-9b71-29a1a581d2ab",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SR65976229",
        "title": "HR OD support services phase 3",
        "description": "HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC and its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. During the development and implementation of assignments, the Service Provider will be expected to support the delivery of the outcomes captured in the 'OD Road Maps' developed previously. This requirement was previously Lot 2 in the previously advertised tender reference 1703-PSCR-SR65976229-HR OD Support Services, but was subsequently withdrawn due to it being identified that the specification required further development. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is PS100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than PS10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for 12 months with an option to extend for a further 12 months. Additional information: HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email e.procurement@hmrc.gsi.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 24.11.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English.",
        "datePublished": "2017-10-27T14:29:06+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79996000",
            "description": "Business organisation services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2017-11-24T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2017-12-20T00:00:00Z",
            "endDate": "2018-12-19T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/45d8c270-afb5-4cf1-87ce-5500ce97d667",
                "datePublished": "2017-10-27T14:37:47+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "biddingDocuments",
                "description": "Ariba Registration Instructions",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ffe0b49-f97f-4c86-ac43-9ed7e7ad8f8d",
                "format": "application/pdf"
            }
        ],
        "minValue": {
            "amount": 10000,
            "currency": "GBP"
        }
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "HMRC, Ralli Quays",
                "locality": "Salford",
                "postalCode": "M60 9LA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Rohan Pai",
                "email": "rohan.pai@hmrc.gsi.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    }
}