Award

Tenant Satisfaction Measures - Perception Surveys - AWARD

CURO GROUP

This public procurement record has 1 release in its history.

Award

07 Apr 2025 at 10:31

Award Notice
Summary of the contracting process

The Curo Group has awarded a contract for the provision of tenant perception surveys as part of its Tenant Satisfaction Measures (TSM) regulatory requirements. This contract falls under the industry category of market and economic research, polling, and statistics, with additional classifications for data collection and customer satisfaction surveys. The procurement process, completed via an open procedure, culminated with the award notice published on 7th April 2025. The contract, valued at £140,000, will commence on 19th May 2025 and run until 19th May 2027, with services delivered in Bath, BA2 1EP, United Kingdom.

This tender presents a significant opportunity for businesses specialising in social housing and tenant satisfaction, particularly those experienced with Tenant Satisfaction Measures under the Transparency, Influence, and Associability Standard. The winning contractor, Acuity Research & Practice, exemplifies the type of business well-suited for this contract. Small and medium-sized enterprises (SMEs) with expertise in customer surveys and data collation services can leverage this procurement to expand their portfolio, build industry credibility, and tap into further social housing contracts. Interested parties can enhance their growth by aligning their services with the stringent requirements set by regulatory bodies like Curo Group.

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Notice Information

Notice Title

Tenant Satisfaction Measures - Perception Surveys - AWARD

Notice Description

Curo are inviting bids for a single contractor to carry out tenant perception surveys as part of Curo's regulatory requirements under the Tenant Satisfaction Measures (TSM). Curo is a registered provider of social housing and as such the successful contractor shall have experience of working with social housing clients, in addition to having robust knowledge of the TSM requirements under the Transparency, Influence and Associability Standard. This contract shall be let on an initial term of two (2) years with an optional one (1) year extension. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'Submit Return' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e02f5dc-e586-4152-a004-5a008626846f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e40d8c11-c99b-42b5-b579-9edc34093b63
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72314000 - Data collection and collation services

79300000 - Market and economic research; polling and statistics

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£140,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Apr 202510 months ago
Submission Deadline
14 Mar 2025Expired
Future Notice Date
Not specified
Award Date
6 Apr 202510 months ago
Contract Period
18 May 2025 - 19 May 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CURO GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BATH
Postcode
BA2 1EP
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Westmoreland
Westminster Constituency
Bath

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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