Award

Quotation for Audit of Services Provided by Housing Options - AWARD

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

27 Jun 2018 at 11:07

Award Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is currently in the Award stage of the procurement process for the tender titled "Quotation for Audit of Services Provided by Housing Options." This procurement falls within the auditing services industry category and is located in the West Midlands, United Kingdom. The contract period commenced on 1 June 2018 and will conclude on 13 July 2018, following a successful tender process that closed on 15 May 2018. The procurement method utilised was a tender, aimed at commissioning a third-party organisation to conduct an audit encompassing customer contact assessments and evaluations of closed case files.

This tender presents significant opportunities for businesses focused on auditing and consultancy services, particularly those capable of performing comprehensive assessments and evaluations. Companies with expertise in conducting customer service audits, especially those proficient in carrying out 'mystery customer' exercises and case file analyses, would be ideally suited to compete for such contracts. Engaging in this process allows businesses to expand their portfolios by collaborating with local authorities and potentially gaining further contracts in the public sector.

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Notice Information

Notice Title

Quotation for Audit of Services Provided by Housing Options - AWARD

Notice Description

Quotation for Audit of Services Provided by Housing Options The Housing Choice service are seeking a third-party organisation to undertake an audit of the service provided by Housing Options. The audit will focus on two key elements: 1. Assessment of handling initial contact by undertaking a 'mystery' customer exercise to include the following methods * Telephone calls (15 calls) * Face to face visits (10 visits) * Email (5 emails) 2. Assessment of housing options and homelessness advice by * Assessing 30 case files closed within the previous 6 - 12 months. The contract will be for six weeks starting 01 June 2018 to 13 July 2018. A further audit will take place 02 January 2019 for a further 6 weeks until 13 February 2019. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Tuesday 15 May 2018 at 15:00hrs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e6f933b-9be4-4b76-88ec-41ec7977d6fe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1951ad9a-5c91-48a3-ae51-03bbec9bac77
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79212000 - Auditing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jun 20187 years ago
Submission Deadline
15 May 2018Expired
Future Notice Date
Not specified
Award Date
26 Jun 20187 years ago
Contract Period
31 May 2018 - 13 Jul 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Carole Le Roux
Contact Email
carole_leroux@sandwell.gov.uk
Contact Phone
0121 569 3628

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

HQN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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