Planning

Ticketing Solution Market Engagement

THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS

This public procurement record has 1 release in its history.

Planning

10 Oct 2025 at 11:01

Market Engagement Notice
Summary of the contracting process

The contracting process initiated by The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords is in the planning stage for a "Ticketing Solution Market Engagement." This process involves procuring a Commercial Off The Shelf (COTS) solution aimed at enhancing ticketing capabilities for tours and events at the UK Parliament. The procurement is classified under Information Technology Services, with a focus on strategic planning for information systems. Key dates include the end of the market engagement period on 24th October 2025 and a supplier event planned for 11th or 12th November 2025. The location of contract service delivery is London, United Kingdom, with a procurement budget estimated between £500,000 and £1,000,000.

This tender opens significant opportunities for businesses involved in information technology services, particularly those specialising in ticketing and event management solutions. Small and Medium Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) are encouraged to participate, as the procurement process is inclusive of such entities. Companies with expertise in integration with visitor management systems, online and onsite ticket sales, and support services are well-suited to compete. Participation in this tender can bolster business growth by aligning with the strategic aims of UK Parliament, enhancing public engagement and the visitor experience at this prestigious heritage site.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Ticketing Solution Market Engagement

Notice Description

The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords (acting jointly) invite interested suppliers to submit a request to participate in a supplier day for a Commercial Off The Shelf (COTS) solution to deliver a new ticketing solution for tours and events. As a World Heritage site and the home of UK democracy, Parliament places huge importance on being accessible to all, through a wide range of channels. Both the House of Commons and the House of Lords have ongoing strategic aims to engage the public with Parliament's role and work. We have an ambition to include (but not limit to) the booking solution to the following services: - paid for visits including tours and events at UK Parliament https://www.parliament.uk/visiting/ - "inside Uk Parliament tours (a free offering to UK residents) - internal events at UK Parliament. The contract should include but is not limited to: - online and onsite ticketing and reporting - support services - hosting options - integration options (for example with a visitor management system) - hardware ( such as card payment devices for in person payment) Please note: we have recently migrated our educational visit and tour bookings to a Dynamics 365 platform. This user journey is therefore not within scope. The procurement route is still being considered. The estimated budget is PS500,000 - PS1,000,000 In order to assist in understanding the market, the Authority is holding a supplier event(s) on 11th or 12th November. Depending on the level of interest the event may be held in person on the Parliamentary estate or remotely. Further information and confirmation of the format of the event will be shared prior to the event. To register your interest in this event, please navigate to https://atamis-ukparliament.my.site.com/s/Welcome. The deadline for registration is 14:00hrs, Friday, 24th October 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e720e20-8463-4a5b-b1aa-4d70d2c37b6d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cb2efc22-4e3b-4616-ba8c-7cecb60e045e
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222000 - Information systems or technology strategic review and planning services

72222300 - Information technology services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
24 Oct 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS
Contact Name
Victor Odubanjo
Contact Email
pcd@parliament.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0HW
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-3e720e20-8463-4a5b-b1aa-4d70d2c37b6d-2025-10-10T12:01:53+01:00",
    "date": "2025-10-10T12:01:53+01:00",
    "ocid": "ocds-b5fd17-3e720e20-8463-4a5b-b1aa-4d70d2c37b6d",
    "language": "en",
    "initiationType": "tender",
    "title": "Ticketing Solution Market Engagement",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2025-10-24T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/cb2efc22-4e3b-4616-ba8c-7cecb60e045e",
                "datePublished": "2025-10-10T12:01:53+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "CF-0011400DWS000000R8r72AC",
        "title": "Ticketing Solution Market Engagement",
        "description": "The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords (acting jointly) invite interested suppliers to submit a request to participate in a supplier day for a Commercial Off The Shelf (COTS) solution to deliver a new ticketing solution for tours and events. As a World Heritage site and the home of UK democracy, Parliament places huge importance on being accessible to all, through a wide range of channels. Both the House of Commons and the House of Lords have ongoing strategic aims to engage the public with Parliament's role and work. We have an ambition to include (but not limit to) the booking solution to the following services: - paid for visits including tours and events at UK Parliament https://www.parliament.uk/visiting/ - \"inside Uk Parliament tours (a free offering to UK residents) - internal events at UK Parliament. The contract should include but is not limited to: - online and onsite ticketing and reporting - support services - hosting options - integration options (for example with a visitor management system) - hardware ( such as card payment devices for in person payment) Please note: we have recently migrated our educational visit and tour bookings to a Dynamics 365 platform. This user journey is therefore not within scope. The procurement route is still being considered. The estimated budget is PS500,000 - PS1,000,000 In order to assist in understanding the market, the Authority is holding a supplier event(s) on 11th or 12th November. Depending on the level of interest the event may be held in person on the Parliamentary estate or remotely. Further information and confirmation of the format of the event will be shared prior to the event. To register your interest in this event, please navigate to https://atamis-ukparliament.my.site.com/s/Welcome. The deadline for registration is 14:00hrs, Friday, 24th October 2025.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72222000",
                "description": "Information systems or technology strategic review and planning services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1H 0HW"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 600000,
            "currency": "GBP"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-326069",
            "name": "The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords",
            "identifier": {
                "legalName": "The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords"
            },
            "address": {
                "streetAddress": "64 Victoria Street",
                "locality": "London",
                "postalCode": "SW1H 0HW",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Victor Odubanjo",
                "email": "pcd@parliament.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-326069",
        "name": "The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords"
    }
}