Award

Customer Feedback Pilot

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

24 Jun 2022 at 10:25

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) has successfully completed a procurement process for the "Customer Feedback Pilot," a short-term initiative aimed at gathering customer feedback. Classified under the software package and information systems sector (CPV code 48000000), this contract has a total value of £20,000 and was awarded through a selective procurement method as a call-off from a framework agreement. The contract period commenced on 6th June 2022 and concluded on 26th August 2022. The tender period ended on 6th May 2022.

This tender presents an opportunity for firms specialising in software development, particularly those with expertise in customer feedback systems. Businesses that can offer innovative solutions to enhance customer experience and data analysis would be well-suited to compete in similar future tenders. With the growing emphasis on customer insights within the public sector, companies can leverage such contracts to expand their client base and develop tailored services that meet government needs.

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Notice Information

Notice Title

Customer Feedback Pilot

Notice Description

Provision of a short term customer feedback pilot

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3e76529e-0510-468f-8010-f4f1c48ed7a5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3c4dab6c-2db9-42a4-8f48-4295f2e2d948
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
£20,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20223 years ago
Submission Deadline
6 May 2022Expired
Future Notice Date
Not specified
Award Date
24 May 20223 years ago
Contract Period
5 Jun 2022 - 26 Aug 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MEDALLIA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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