Tender

Customer Service Advisor KB010422

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

01 Apr 2022 at 21:12

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is conducting a tender for the position of Customer Service Advisor, designated as KB010422. This opportunity falls within the recruitment services industry and is located in Oldbury, West Midlands, UK. The procurement process is currently in the Tender stage, with a deadline for quotations set for Wednesday, 6th April 2022, at 12:00 PM. The contract is expected to commence on 11th April 2022 and will run for a period of 12 weeks, ending on 10th July 2022. The procurement method utilised is an open procedure, classified as below threshold.

This tender presents a valuable opportunity for businesses specialising in recruitment and staffing services, particularly those experienced in providing customer service personnel. Companies that excel in delivering excellent customer service and have a track record in managing flexible staffing arrangements would be well-suited to compete effectively. This role not only emphasises the need for a strong customer service ethos but also offers the potential for agencies to build lasting relationships with the local council, thus promoting sustained business growth in the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Service Advisor KB010422

Notice Description

Job Title: Customer Service Advisor Rate of Pay: PS10.83 per hour PAYE. Inside IR35 Hours: Various Location: Working on site only at the Operations and Development Centre, Oldbury Start Date: ASAP Contract type: Temporary for 12 weeks from start date Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Do you get a real buzz from giving excellent customer service? Are you a great team player and a confident communicator? if so we want to hear from you? We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services. Are you: Driven and committed to providing excellent customer service Enthusiastic and friendly Flexible and willing to develop your knowledge and skills Able to use your own initiative and also work as part of a team. The role: You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications. Key Requirements: We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential. The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday The various shift patterns for 37 hours per week 8.00am - 4.00pm 8.30am - 4.30pm 9.00am - 5.00pm 9.30am - 5.30pm 12noon - 8 .00pm Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Wednesday 6th April 2022 12:00pm Midday Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/66758623-3120-4849-9bd5-20f72985adbd
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£4,808 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Apr 20223 years ago
Submission Deadline
6 Apr 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Apr 2022 - 10 Jul 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489-2022-04-01T22:12:40+01:00",
    "date": "2022-04-01T22:12:40+01:00",
    "ocid": "ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-230-5999-Customer Service Advisor KB010422",
        "title": "Customer Service Advisor KB010422",
        "description": "Job Title: Customer Service Advisor Rate of Pay: PS10.83 per hour PAYE. Inside IR35 Hours: Various Location: Working on site only at the Operations and Development Centre, Oldbury Start Date: ASAP Contract type: Temporary for 12 weeks from start date Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Do you get a real buzz from giving excellent customer service? Are you a great team player and a confident communicator? if so we want to hear from you? We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services. Are you: Driven and committed to providing excellent customer service Enthusiastic and friendly Flexible and willing to develop your knowledge and skills Able to use your own initiative and also work as part of a team. The role: You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications. Key Requirements: We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential. The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday The various shift patterns for 37 hours per week 8.00am - 4.00pm 8.30am - 4.30pm 9.00am - 5.00pm 9.30am - 5.30pm 12noon - 8 .00pm Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Wednesday 6th April 2022 12:00pm Midday Is a Recurrent Procurement Type? : No",
        "datePublished": "2022-04-01T22:12:40+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79600000",
            "description": "Recruitment services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B70 8SZ"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 4808.52,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2022-04-06T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-04-11T01:00:00+01:00",
            "endDate": "2022-07-10T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/66758623-3120-4849-9bd5-20f72985adbd",
                "datePublished": "2022-04-01T22:12:40+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-115080",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "legalName": "Sandwell Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "1 Providence Place, West Bromwich",
                "locality": "West Midlands",
                "postalCode": "B70 8SZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Karendeep Bassra",
                "email": "karendeep_bassra@sandwell.gov.uk",
                "telephone": "0121 569 4766"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-115080",
        "name": "Sandwell Metropolitan Borough Council"
    }
}