Tender

Provision of Customer Relationship Management System

UNIVERSITY OF CUMBRIA

This public procurement record has 4 releases in its history.

TenderAmendment

26 Apr 2018 at 11:53

TenderAmendment

26 Apr 2018 at 11:45

TenderAmendment

18 Apr 2018 at 13:31

Tender

18 Apr 2018 at 10:46

Summary of the contracting process

The University of Cumbria is currently conducting an open tender for the provision of a new Customer Relationship Management (CRM) System, intending to replace its existing systems. This procurement falls under the services category and is classified as a non-recurrent procurement. The tender was published on 18 April 2018 and is set to close on 27 April 2018. The contract is expected to start on 14 May 2018 and will run until 31 July 2021. The CRM software, classified under the CPV code 48445000, is targeted at suppliers capable of delivering effective customer relationship solutions.

This tender presents substantial opportunities for small and medium-sized enterprises (SMEs) that specialise in CRM software solutions, system development, and integrations. Companies within the software development industry that have experience in customer management systems would be particularly well-suited to compete for this contract. Given the ongoing transformation in customer engagement practices, businesses aligning their offers to enhance user experience and data management capabilities will likely find a competitive edge in this procurement.

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Notice Title

Provision of Customer Relationship Management System

Notice Description

This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current systems. Additional information: Is a Recurrent Procurement Type? : No

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3e8476d5-d0c1-42c8-8be6-f6bd82d92a57
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Apr 20187 years ago
Submission Deadline
2 May 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 May 2018 - 31 Jul 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF CUMBRIA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
UK
Postcode
CA12 2HH
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLD North West (England)

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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