Summary of the contracting process

The procurement process, initiated by Aster Group, is for the provision of an out of hours telephone service. This service is crucial for handling customer information regarding property repairs during non-working hours. The industry category for this tender is call centre services, with additional classifications covering telephone switchboard and emergency telephones. The geographical scope for delivery includes the entire United Kingdom and certain international regions. This tender is currently in the active stage, with the procurement method being an open procedure. Key dates to note include the tender period ending on 31st October 2024 and the contract period starting from 28th April 2025 to 27th April 2028.

This tender offers significant opportunities for business growth, especially for companies specialising in call centre and customer service operations. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete. Businesses with expertise in handling emergency telephonic communications and customer service would be well-suited for this contract. As this is a recurrent procurement, successful bidders may have continued opportunities for collaboration with Aster Group. The open procurement method ensures a transparent and competitive bidding process, providing a fair chance for all eligible businesses.

Tender

Provision of an Out of Hours Telephone Service

ASTER GROUP

Contract Timeline

Publication Date

1st October 2024 09:56:27 AM

Tender Deadline

31st October 2024 12:00:00 PM 19 days remaining
Contract Summary

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Additional information: https://in-tendhost.co.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes
Contract Details

Open Contracting ID

ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d

Publication Source

Contracts Finder

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure (above Threshold)

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

32551400
32552120
64214200
79342300
79511000
79512000

CPV Division(s)

32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
Awarding Authority

ASTER GROUP

Buyer Name

MoshoodFarinmade

Buyer Email

moshood.farinmade@aster.co.uk

Buyer Phone

0333 400 8222

Buyer Address

Horton Avenue, Devizes

Wiltshire

SN10 2AZ

United Kingdom

View contract on Contracts Finder

Provision of an Out of Hours Telephone Service

ASTER GROUP

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority