Tender

Provision of an Out of Hours Telephone Service

ASTER GROUP

This public procurement record has 1 release in its history.

Tender

01 Oct 2024 at 09:56

Tender Notice
Summary of the contracting process

The procurement process, initiated by Aster Group, is for the provision of an out of hours telephone service. This service is crucial for handling customer information regarding property repairs during non-working hours. The industry category for this tender is call centre services, with additional classifications covering telephone switchboard and emergency telephones. The geographical scope for delivery includes the entire United Kingdom and certain international regions. This tender is currently in the active stage, with the procurement method being an open procedure. Key dates to note include the tender period ending on 31st October 2024 and the contract period starting from 28th April 2025 to 27th April 2028.

This tender offers significant opportunities for business growth, especially for companies specialising in call centre and customer service operations. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete. Businesses with expertise in handling emergency telephonic communications and customer service would be well-suited for this contract. As this is a recurrent procurement, successful bidders may have continued opportunities for collaboration with Aster Group. The open procurement method ensures a transparent and competitive bidding process, providing a fair chance for all eligible businesses.

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Notice Information

Notice Title

Provision of an Out of Hours Telephone Service

Notice Description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Additional information: https://in-tendhost.co.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/92da0add-8b2b-4e51-bc32-bf4e7fd49e01
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32551400 - Telephone network

32552120 - Emergency telephones

64214200 - Telephone switchboard services

79342300 - Customer services

79511000 - Telephone operator services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20241 years ago
Submission Deadline
31 Oct 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Apr 2025 - 27 Apr 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ASTER GROUP
Contact Name
Moshood Farinmade
Contact Email
moshood.farinmade@aster.co.uk
Contact Phone
0333 400 8222

Buyer Location

Locality
WILTSHIRE
Postcode
SN10 2AZ
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
Not specified
Local Authority
Wiltshire
Electoral Ward
Urchfont & Bishops Cannings
Westminster Constituency
Melksham and Devizes

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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