Award

FH208 Call Monitoring Services

FUTURES HOUSING GROUP

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The procurement process involves Futures Housing Group Ltd seeking to appoint qualified operators for their "FH208 Call Monitoring Services" tender. This contract, focusing on call centre services, is based in the East Midlands region of the United Kingdom. The tender stage is complete, with an award granted to Tunstall Response Ltd on 24th March 2015, and the contract is set to commence from 6th April 2015 and last until 6th April 2018, with a total contract value of £100,000. The procurement was conducted using an open procedure.

This tender represents a significant opportunity for businesses in the call centre and social care sectors, particularly small and medium-sized enterprises (SMEs) that can offer specialised monitoring services. Companies that can deliver reliable 24/7 call management and emergency responses for social care systems would be particularly well-suited to compete. Engaging in such contracts can help businesses expand their portfolio and strengthen their presence in the public service domain.

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Notice Information

Notice Title

FH208 Call Monitoring Services

Notice Description

Futures Housing Group Ltd seeks to appoint a suitable qualified, experienced and financially sound economic operator/s to carry out the following services: - Call monitoring for our social care alarms systems which are ether hardwired or dispersed systems, providing a covering 24 hrs 7 days a week 365 days a year cover. - Managing our 'Out of hours' calls including Bank Holidays for all types of emergency repairs from out tenants homes. The above scope includes all sheltered schemes and individual call alarms and properties throughout its housing stock for call monitoring, all properties are owned or managed by: - Futures Homescape Ltd based in the Amber Valley region of the East Midlands - Daventry & District Housing Ltd in Northamptonshire. The period of this contract will be three years including a six month initial period and with unilateral right to extend for a further period not exceeding two further years. For Further information please visit www.procuringourfutures.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-44421b32-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c6441600-8768-4f9b-b039-d171f6b515ba
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
30 Jan 2015Expired
Future Notice Date
Not specified
Award Date
24 Mar 201510 years ago
Contract Period
5 Apr 2015 - 6 Apr 2018 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FUTURES HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE5 3RE
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Amber Valley
Electoral Ward
Crich & South Wingfield
Westminster Constituency
Amber Valley

Supplier Information

Number of Suppliers
1
Supplier Name

TUNSTALL RESPONSE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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