Award

2017 - 574 Employee Engagment Survey - AWARD

WM HOUSING GROUP

This public procurement record has 1 release in its history.

Award

06 Apr 2018 at 11:09

Award Notice
Summary of the contracting process

WM Housing Group is seeking a service provider to conduct its Employee Engagement Survey, with the award process currently completed. The contract title is "2017 - 574 Employee Engagement Survey - AWARD", classified under survey services in the public administration sector. The service will commence on 3rd September 2018 and is scheduled to run through to 3rd September 2021, with a value of £50,000. The project includes conducting bi-annual surveys, providing consultancy on question design, and delivering comprehensive reports with recommendations for improvement. The strong emphasis on employee feedback highlights the importance of engagement in the workplace.

This tender offers a promising opportunity for businesses specialising in survey design, market research, and data analysis services, particularly small and medium-sized enterprises (SMEs). Companies that can provide user-friendly survey platforms and analytics capabilities, along with effective training and support services, would be particularly well-suited to compete for this contract. With the increasing focus on employee engagement and organisational well-being, successful bidders will be positioned to grow their business by establishing long-term relationships with public sector clients like WM Housing Group.

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Notice Information

Notice Title

2017 - 574 Employee Engagment Survey - AWARD

Notice Description

WM Housing Group is committed to measuring engagement of our employees, by completing a bi annual employee engagement survey and measuring key drivers of engagement within the organisation. In addition to giving employees a confidential voice to give open feedback on a variety of factors including but not limited to line management, reward and recognition. We also engage staff later on in the action planning stages. We work on an organisational plan which is then divided into the various different business areas. In 2016 our Group engagement response rate was 82% and our engagement overall score was 75% The Service Provider will be required to provide an online survey that is user friendly and compatible with various types of mobile technology. The Service Provider will be required to offer a full employee engagement survey bi-annually in autumn 2018 and then autumn 2020, and to complete smaller interim surveys each year with flexibility to do this as and when the needs arise. The service provision will be for an initial contract duration of 3 years with a provision to extend this up to one additional year depending on satisfactory performance. The Service Provider will be expected to offer some consultancy around question selection in order to add value on and improve efficiency on this area. We have worked on a core of 32 questions but are open to reducing the questions to make it quicker and easier for staff to complete but keeping it valuable and will therefore require guidance on the question types and value. The Service Provider will provide us with reports for each business area and the overall organisation results. These would be in an easy to read and understand format for all staff (for example the use of charts and info graphics). The Service Provider will also provide shorter highlight reports alongside the more detailed reports. The reports will be required to: o Highlight positive areas achieved o Provide guidance on areas that require improvement o Provide equality analysis based on the overall results. The Service Provider will be able to provide benchmarking analysis across other similar sized organisations in both public and private sectors. The Service Provider will provide consultancy report on the overall results, and provide recommendations for managers and how to action plan for their own teams. The Service Provider will be required to provide training on how to utilise the online reporting portal so that managers across the business can see their own results. The Service Provider will provide a one price for all services including relevant training on online reporting tool without any hidden extras. The service required will also include support in the following areas: o Sending reminders to staff periodically o Providing reassurance on confidentiality of the data o Providing IT support (helpline) for staff having any difficulties completing the survey. ...

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-46eb349b-7c18-4842-ba93-c7e8e5d2f3b3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/119b899b-83fc-43f8-9d0c-a784d776ff1f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79311000 - Survey services

79311100 - Survey design services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Apr 20187 years ago
Submission Deadline
2 Mar 2018Expired
Future Notice Date
Not specified
Award Date
6 Apr 20187 years ago
Contract Period
2 Sep 2018 - 3 Sep 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WM HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B37 7YN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
TLG West Midlands (England)
Local Authority
Solihull
Electoral Ward
Bickenhill
Westminster Constituency
Meriden and Solihull East

Supplier Information

Number of Suppliers
1
Supplier Name

HIVEHR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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