Planning

Campaign Management Technology

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Planning

02 Aug 2019 at 08:31

Market Engagement Notice
Summary of the contracting process

The procurement process involves HM Revenue and Customs (HMRC) seeking suppliers for a project titled "Campaign Management Technology." This initiative falls under the Customer Relation Management software industry category and is based in the United Kingdom, specifically Salford. Currently in the planning stage, interested parties must respond to the market engagement exercise by the engagement end date of 23rd August 2019. Participants can register on the HMRC SAP/Ariba portal for further information and guidance on the bidding process.

This tender presents significant opportunities for businesses, particularly SMEs specialising in customer relationship management and related software development services. Companies capable of providing integrated solutions for multi-channel campaign management that seamlessly work with existing HMRC systems would be particularly well-suited to compete. Firms with expertise in sales, marketing, and business intelligence software are also encouraged to engage, helping to support HMRC's strategy for effective customer contact and tax collection.

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Notice Information

Notice Title

Campaign Management Technology

Notice Description

This PIN alerts interested parties that HM Revenue and Customs (HMRC) is considering procurement options for a technology based capability to enable the effective and efficient management and control of targeted multi-channel campaigns designed to support HMRC customers with the collection of tax and payment of benefits. The service will need to integrate with a wide range of existing and developing services and communication channels. This Notice is also an invitation for interested parties to participate in an electronic market engagement exercise. Interested parties should be aware that HMRC are currently considering procurement options to meet a variety of customer contact requirements across several channels, ref: SR251887682. HMRC is a large, complex organisation with over 60 000 000 customers. Establishing an effective campaign management capability is a key part of HMRC'S customer contact management strategy to collect tax and pay benefits effectively and close the tax gap. The capability will need to support HMRC with the design, targeting, and effective operation of campaigns. It will need to operate with and through a range of communication channels and will need to be able to support HMRC with measurements of campaign effectiveness. The capability will need to integrate through open standards with a wide range of other technology based services including (but not limited to) inbound and outbound telephony services, a range of digital and paper based communication, channel preference databases, work flow and work force management services. In addition to raising awareness of potential procurement activity, this PIN is also to facilitate a market engagement exercise. Interested parties will be able to register on the HMRC SAP/Ariba portal, where HMRC will be able to upload information, including questionnaires, which interested parties will be able to access and submit responses to help further inform HMRC requirements. HMRC use an HMRC version of SAP Ariba Sourcing. Suppliers using HMRC's Ariba for the first time will need to register at http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained 'your account ID (AN) number, please email e.procurement@hmrc.gov.uk with the following information: - contract title and reference (Campaign Management Technology; SR261921648), - organisation HMRC SAP Ariba account ID: AN, - organisation name, - your name, - your email address, - your telephone number. Interested parties wishing to provide information should do so by completing the online questionnaire. Online questionnaires must be fully completed no later than 23.8.2019, 12.00.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-48609e46-d257-4b37-be7e-fb0d270cd6db
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9d7e3ecb-494b-470e-9cec-5f86a11042b2
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

48480000 - Sales, marketing and business intelligence software package

72212445 - Customer Relation Management software development services

72212480 - Sales, marketing and business intelligence software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Aug 20196 years ago
Submission Deadline
Not specified
Future Notice Date
23 Aug 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Liam Osborn
Contact Email
liam.osborn@hmrc.gov.uk
Contact Phone
03000532848

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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