Tender

Contact Centre Software Solution

CANTIUM BUSINESS SOLUTIONS LTD

This public procurement record has 2 releases in its history.

Tender

05 Aug 2022 at 13:18

Tender Notice
Tender

07 Jul 2022 at 17:08

Tender Notice
Summary of the contracting process

Cantium Business Solutions Ltd is seeking a supplier for a Contact Centre Software Solution, aimed primarily for internal use but also with resale potential to its customers. This tender is classified under IT services, specifically software development, and is located in the United Kingdom. The procurement process is currently in the Tender stage, with the deadline for submissions set for 12 August 2022. The contract, with a maximum potential value of £100 million, is proposed for a term of 36 months, starting from 19 September 2022, and may include two potential extensions of 12 months each upon prior notice.

This tender presents a significant business opportunity for companies specializing in IT services, particularly those with expertise in contact centre solutions and software development. Small and medium-sized enterprises (SMEs) are encouraged to apply, as they may find competitive advantages in providing innovative solutions tailored to public sector requirements. The diverse application of the software across councils and other public bodies broadens the potential customer base for the successful bidder, making this an attractive prospect for growth-oriented businesses.

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Notice Information

Notice Title

Contact Centre Software Solution

Notice Description

Cantium Business Solutions Limited (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides tailored ICT, HR and Finance services to its customers across the UK within the Education, Local Authority, Health and the Private sector. As a LatCo we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients. Cantium is looking for a Contact Centre software solution for use primarily by ourselves but with the option to resale by Cantium to our customers. Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers. This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended. The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months. Further background and technical information can be found within the Invitation to Tender (ITT) documentation via the Kent Business Portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-49ed665d-d1c4-4f8e-a769-71344bbd09b3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1b0b9634-d9d6-4f48-a0dd-4bcc0c422403
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20223 years ago
Submission Deadline
12 Aug 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 Sep 2022 - 18 Sep 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CANTIUM BUSINESS SOLUTIONS LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MALLING
Postcode
ME19 4AE
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
Not specified
Local Authority
Tonbridge and Malling
Electoral Ward
Kings Hill
Westminster Constituency
Maidstone and Malling

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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