Award

The Provision of a Customer Relationship Management System

SEFTON COUNCIL

This public procurement record has 2 releases in its history.

Award

28 Nov 2019 at 11:10

Award Notice
Tender

25 Apr 2019 at 07:26

Tender Notice
Summary of the contracting process

Sefton Council is conducting a public procurement process for "The Provision of a Customer Relationship Management System" with a contract period from 1 November 2019 to 31 October 2024, including two optional one-year extensions. This procurement is classified under the goods category with a budget of £300,000, using an open procurement method. The tender period ended on 24 May 2019, with the initiative aimed at enhancing the council's digital presence and facilitating web-based transactions to improve customer experiences. The services will be delivered within the North West region of the United Kingdom.

This contract presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) specialising in customer relationship management software, digital solutions, and technology services. Companies that excel in integrating web-based systems and automating customer interactions would find this tender suitable for their capabilities. Engaging in this tender allows businesses to participate in the digital transformation of local government services, potentially leading to further contracts as the council continues to invest in improving its technological infrastructure.

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Notice Information

Notice Title

The Provision of a Customer Relationship Management System

Notice Description

Sefton Council is seeking to procure a Customer Relationship management system to replace its currentsystem. The proposed period of contract is 1/11/2019 to 31/10/2024 plus 2 x 1 year optional periods. As part of the Council's Framework for Change programme, the Council is seeking to create significant improvements in its digital presence in order to drive transformational change in the way that it engages with communities, local businesses, visitors, potential investors and employees. This forms part of the redesign of the current technology landscape so that key strategic outcomes are achieved. The Council's approach is to enable web based transactions that interface with the Council's back office systems without a need for any staff intervention. In this way, the Council can make services available at any time, improve the customer experience and provide customers with regular updates through automated notifications.The Council sees channel shift as a key contributor to achieving more efficient and cost-effective services. The improved digital platform that the Council adopts must promote rapid and sustainable channel shift through self-service.The Council is publishing a version of the requirements specification at Selection stage in order that potential bidders can assure themselves that the requirements can be met before participating in the exercise

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4bc59a62-8d19-4721-ac78-e3780a449cc2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/44744d5f-331f-4c04-93df-f0d0a4a06bc2
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£210,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Nov 20196 years ago
Submission Deadline
24 May 2019Expired
Future Notice Date
Not specified
Award Date
18 Nov 20196 years ago
Contract Period
1 Jan 2020 - 31 Dec 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SEFTON COUNCIL
Contact Name
Chris Magee
Contact Email
chris.magee@sefton.gov.uk
Contact Phone
+44 1519344069

Buyer Location

Locality
BOOTLE
Postcode
L20 3NJ
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD73 Sefton
Delivery Location
TLD North West (England)
Local Authority
Sefton
Electoral Ward
Derby
Westminster Constituency
Bootle

Supplier Information

Number of Suppliers
1
Supplier Name

FIRMSTEP

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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