Tender

Digital Customer Experience Strategy Partner

THE UNIVERSITY OF MANCHESTER

This public procurement record has 2 releases in its history.

TenderAmendment

19 Dec 2024 at 14:49

Tender Notice
Tender

19 Dec 2024 at 14:49

Tender Notice
Summary of the contracting process

The University of Manchester has initiated a tender for a "Digital Customer Experience Strategy Partner" to support its ambitious programme of redefining external digital engagement. This initiative focuses on creating a seamless and personalised digital experience for diverse audiences, including prospective students, research partners, and alumni, aligning with the University's Manchester 2035 vision. The procurement, listed under the industry category of "Information systems or technology strategic review and planning services" (CPV 72222000), is managed through an open procedure. Key dates include the tender period ending on January 17, 2025, and the contract period running from March 1, 2025, to June 30, 2025. The project is based in the North West region of the United Kingdom, with the postal code M13 9PL.

This tender presents significant business growth opportunities, especially for companies experienced in user-centred design, AI integration, and CRM systems. SMEs are particularly encouraged to apply, making this a viable opportunity for smaller businesses specialising in digital transformation and strategic planning services. The successful partner will co-create a long-term roadmap and target operating model, enhancing the University's digital capabilities and operational efficiency, ultimately positioning the institution as a global leader in digital innovation. Interested businesses can find further details and application requirements via the University's procurement portal.

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Notice Information

Notice Title

Digital Customer Experience Strategy Partner

Notice Description

The University of Manchester is embarking on an ambitious programme to redefine its external digital engagement. This initiative goes beyond a website design, aiming to create a seamless, personalised digital experience for diverse audiences, from prospective students to research partners and alumni. We are looking for an experienced strategic partner to co-create a long-term roadmap and target operating model that sets us up for success. The strategy will help us advance our digital capabilities, integrate advanced technologies such as AI and CRM, and align with our Manchester 2035 vision. With a focus on user-centred design, accessibility and operational efficiency, this transformation will position the University as a global leader in digital innovation. Additional information: Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity/aspx/Home Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/13a1c598-8a04-4048-9131-a3a587b2dfaa
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222000 - Information systems or technology strategic review and planning services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20241 years ago
Submission Deadline
17 Jan 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2025 - 30 Jun 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE UNIVERSITY OF MANCHESTER
Contact Name
Mark Worrall
Contact Email
mark.worrall@manchester.ac.uk
Contact Phone
-

Buyer Location

Locality
MANCHESTER
Postcode
M13 9PL
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Hulme
Westminster Constituency
Manchester Rusholme

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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