Notice Information
Notice Title
Digitally Enabled Care - Market research into demand, behaviours and motivations for digitally enabled care
Notice Description
North West London (NWL) Collaboration of Clinical Commission Groups (CCGs) and the Healthy London Partnership are jointly seeking a supplier to inform an evidence base that will support delivery and uptake of existing and new digital services. This is to understand citizen's needs, motivations and behaviours with regards to digital tools and services. To support delivery of a number of digital strategies we require new evidence on: * the factors that drive and sustain digital utilisation for targeted populations; * the features that enable people to become and stay connected with the NHS and their benefits; * understand key diversity needs specific to London to deliver digital inclusion agenda (e.g. those with visibility and hearing difficulties); * how to improve citizen experience and outcomes, and efficiencies for the NHS. The supplier will properly test: The functions - what online services and transactions that people most value, for example this might include: * Accessing your medical record (held by your GP) * Accessing your care plan * Conducting transactions such as booking appointments, ordering repeat prescriptions * Receiving alerts and notifications - (i.e. test results) * Contributing to care plans - (i.e. uploading own measurements from apps and wearables) * Managing a personal health budget * Having a telephone, e-consultation (skype) or webchat instead of going to a GP surgery or an Outpatient appointment * Accessing self-help service (i.e. symptom checkers) and peer support (i.e. online forums) The features - how do people want to be able to do this? Areas to explore might include: * In registering for online services, what levels of security, identity verification process would people expect to undertake in order to get access to online services? * How do people want to log into online services - through an official NHS website or through other routes? * What features will increase digital inclusion for people with disabilities and those for whom English is not a first language? * Features that would support people who are not digitally literate? Proposals should be submitted in writing to Charlotte Owen, HLP's Personalisation & Self-Care Project Officer, by emailing completed proposals to charlotte.owen6@nhs.net by 12noon on Wednesday 22 February. Interested suppliers have the opportunity to book a 30min telecon with the project team on 17, 20 and 21 February. Please contact Charlotte to book your appointment. Please see attached briefing document for further details. Additional information: Using a segmented population approach, as highlighted in appendix B (in attached document), to produce a clear understanding of: i. How to get citizens digitally connected and activated * What do people see as the main advantages/benefits of transactions (e.g. convenience) and what types of transactions would they value most? * When are people more likely to be engaged in online services? * What particular functions or features would make different population groups more likely to access digital tools and services (i.e. webchat) and what would be deemed appropriate for specific formats? * What would engender trust in the process of accessing digital tools? * What would make people not use digital services - (i.e. complicated process, poor navigation, lack of trust in the process, fear of data security breaches, having multiple log-ins and having to remember multiple passwords) * The impact of service availability on people's motivations and behaviours (i.e. limited service availability when booking appointment slots) * An understanding of what factors result in digital solutions NOT being accepted * What are people's tolerance thresholds (e.g. what levels of security are the prepared to go through before they get bored/frustrated and don't bother to complete the process?) ii. How to drive digital inclusion * What functionality and features would enable socially excluded groups to become more digitally enabled (e.g. learning disabilities, sensory disabilities, people for whom English is not a first language, people who are not digitally literate). There is a requirement to work with lay partners to look at groups with low levels of digital literacy. Please apply directly to the buyer using the contact details provided. Please see the attached document for key deliverables and timelines.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-4c7d0b71-e397-4a7e-857d-86c371cdd7c2
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/21df3c0a-f5ad-44bd-9a04-bdb7ff1cb0b0
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not applicable
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85100000 - Health services
Notice Value(s)
- Tender Value
- £30,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Feb 20179 years ago
- Submission Deadline
- 22 Feb 2017Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 24 Feb 2017 - 31 Mar 2017 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- N E L COMMISSIONING SUPPORT UNIT
- Contact Name
- Charlotte Owen
- Contact Email
- charlotte.owen6@nhs.net
- Contact Phone
- 0113 807 0080
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 6LH
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLI London
-
- Local Authority
- Southwark
- Electoral Ward
- St George's
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/21df3c0a-f5ad-44bd-9a04-bdb7ff1cb0b0
17th February 2017 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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