Tender

NHS Supply Chain Future Operating Model - Transactional Services

DEPARTMENT OF HEALTH

This public procurement record has 1 release in its history.

Tender

29 Sep 2017 at 10:30

Tender Notice
Summary of the contracting process

The Department of Health is initiating a tender for the NHS Supply Chain Future Operating Model, specifically for Transactional Services. This procurement is focused on financial and insurance services, with the contract value estimated at £47.1 million, and a minimum contract value of £30 million. The tender period is set to end on 1st November 2017, while the contract is expected to commence on 1st October 2018 and run until 30th September 2021. Prospective suppliers must ensure a detailed understanding of the requirements to maintain seamless service continuity and manage cash flow effectively across diverse NHS entities located throughout the UK.

This tender presents significant opportunities for businesses in the financial services sector, particularly those specialising in accounts management, customer service, and financial system administration. Companies capable of providing robust transactional services and demonstrating high accuracy in financial controls will be well-positioned to compete. Given the large annual transactional spend linked with the NHS, businesses that can offer innovative solutions to enhance the customer experience and streamline financial processes may find this procurement process particularly advantageous for growth.

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Notice Information

Notice Title

NHS Supply Chain Future Operating Model - Transactional Services

Notice Description

A current contract between the NHS Business Services Authority ("the Authority") and its incumbent provider (which trades as 'NHS Supply Chain') relating to the procurement and supply chain of goods in the NHS is due to expire on 30 September 2018. As part of the Future Operating Model, the Authority is seeking to award a contract for the provision of a single transactional processing service providing: - accounts payable (invoice processing and payment); - accounts receivable (sales invoice generation and cash collection); - customer service for invoice queries; - cash and treasury management (i.e. keeping track of liquidity of the business); - savings tracking and reporting; - administration, configuration and improvement of financial systems; and - consolidation of the FOM financial information including periodic reporting, forecasts and annual planning information. The supplier will be required to deliver a coherent financial transactional service across the disaggregated functions of the FOM, ensuring that consolidated invoicing for customers is maintained. The objectives for the Services include, but are not limited to: - delivering seamless service continuity through transition to the FOM; - enabling the on-going delivery of the FOM; - enhancing the effectiveness and sustainability of FOM financial service processes and controls; - delivering improvements across the supply chain through active enablement of FOM objectives and the enhancement of the customer experience through timely financial data; - facilitating decision making in the Authority through the provision of accurate and timely financial data. The supplier must maintain the current practice of providing consolidated monthly invoices to the NHS Customers. Consolidated invoicing is seen as a key contributor to growth ambitions, and is received extremely favourably by existing and future NHS Supply Chain Customers (including but not limited to NHS trusts, other NHS entities, other UK government department agencies or other statutory bodies and/or private sectorproviders of NHS funded care). The supplier must ensure high degrees of accuracy are maintained, to preserve the integrity of financial controls and protect the public purse. The current transacting product spend is circa PS2 billion per annum and circa PS200 million per annum for operational spend. The supplier will be responsible for transacting the current volume of spend and increased expenditure as this increases under the FOM. The supplier will be required to provide robust debtor and creditor management in order to manage cash flow with growing volumes of transactions. This will be enabled by the customer/supplier support functions, and managed through robust contractual key performance indicators. A full description of the Services is more specifically set out in the procurement documentation. An Intelligent Client Co-Ordinator ("ICC") has been established for the Future Operating Model. The contract resulting from thi Additional information: If there is an intention to tender, then the potential provider should register with the Authority's e-Sourcing Portal (BMS)(https://www.gov.uk/government/organisations/department-of-health/about/procurement) and acknowledge their interest, as quickly as possible, by sending a message through the online messages section of ITT number 60478. Please note that the Department of Health is in the process of changing its e-tendering systems and may change the e-sourcing tool during this Procurement. The Department of Health will try to minimise the impact this will have on this Procurement and all Potential Providers will be kept informed of any changes. If you have any issues regarding the e-Sourcing Portal system then please contact the BMS Supplier Helpdesk number - 0113 254 5777 between the hours of 10-4 Mon-Fri.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7142b9c4-2ee5-42f2-b214-1d819782993a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

66000000 - Financial and insurance services

75130000 - Supporting services for the government

79211000 - Accounting services

79222000 - Tax-return preparation services

79999000 - Scanning and invoicing services

Notice Value(s)

Tender Value
£47,100,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20178 years ago
Submission Deadline
1 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2018 - 30 Sep 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH
Contact Name
Procurement Lead
Contact Email
transactionalservices@dh.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 6LH
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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