Award

Provision of Casework Management System for the OSCC

MINISTRY OF DEFENCE

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The procurement process pertains to the provision of a Casework Management System by the Ministry of Defence, which is classified under the industry category of database-management systems (CPV code 48612000). The contract value is set at £167,310 and the procurement was conducted via a selective method through a restricted procedure. The contract period commenced on 9th February 2015 and concluded on 8th February 2016. The award date was also 9th February 2015, and the buying organisation is based in Glasgow, Scotland, with contact available via email: elaine.white357@mod.uk.

This tender presents opportunities primarily for businesses specialising in software development and IT services, particularly those with a focus on case management systems, data storage solutions, and customer enquiry handling. Small and medium-sized enterprises (SMEs) may find this an advantageous venture, enabling them to showcase their innovative solutions in managing and processing case-related data while contributing to the public sector's operational efficiency.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Casework Management System for the OSCC

Notice Description

The casework management system will serve as the datastore for all customer enquiries and casework related information held by the Service Complaints Ombudsman. The solution is intended to be used as follows: * To record all correspondence relating to casework * To manage and store all data relating to referrals of potential complaints to the Services * To manage and store all data relating to Ombudsman decisions on non-acceptance of a complaint or non-acceptance of an appeal (gateway decisions) * To manage and store all data relating to Ombudsman decisions on investigations relating to maladministration and injustice * To manage and store all correspondence relating to 'live' complaints * To provide management information on Ombudsman casework activity

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b24b16d3-0518-4ee3-82ae-ee955adfc712
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48612000 - Database-management system

Notice Value(s)

Tender Value
£167,310 £100K-£500K
Lots Value
Not specified
Awards Value
£167,310 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
9 Feb 2015Expired
Future Notice Date
Not specified
Award Date
9 Feb 201511 years ago
Contract Period
9 Feb 2015 - 8 Feb 2016 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8EX
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b-2016-11-18T20:17:26Z",
    "date": "2016-11-18T20:17:26Z",
    "ocid": "ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "HOCS1a/00002",
        "title": "Provision of Casework Management System for the OSCC",
        "description": "The casework management system will serve as the datastore for all customer enquiries and casework related information held by the Service Complaints Ombudsman. The solution is intended to be used as follows: * To record all correspondence relating to casework * To manage and store all data relating to referrals of potential complaints to the Services * To manage and store all data relating to Ombudsman decisions on non-acceptance of a complaint or non-acceptance of an appeal (gateway decisions) * To manage and store all data relating to Ombudsman decisions on investigations relating to maladministration and injustice * To manage and store all correspondence relating to 'live' complaints * To provide management information on Ombudsman casework activity",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48612000",
            "description": "Database-management system"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 167310,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2015-02-09T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2015-02-09T00:00:00Z",
            "endDate": "2016-02-08T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/7U7AuvS7",
            "name": "MINISTRY OF DEFENCE",
            "identifier": {
                "legalName": "MINISTRY OF DEFENCE",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/7U7AuvS7"
            },
            "address": {
                "streetAddress": "Kenitgern House, 65 Brown Street",
                "locality": "Glasgow",
                "postalCode": "G2 8EX",
                "countryName": "Scotland"
            },
            "contactPoint": {
                "email": "elaine.white357@mod.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-2409",
            "name": "Fivium Limited",
            "identifier": {
                "legalName": "Fivium Limited"
            },
            "address": {
                "streetAddress": "Palladium House 1-4 Argyll Street London W1F 7LD"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/7U7AuvS7",
        "name": "MINISTRY OF DEFENCE"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b-1",
            "status": "active",
            "date": "2015-02-09T00:00:00Z",
            "datePublished": "2015-04-15T13:37:45+01:00",
            "value": {
                "amount": 167310,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-2409",
                    "name": "Fivium Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2015-02-09T00:00:00Z",
                "endDate": "2016-02-08T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b24b16d3-0518-4ee3-82ae-ee955adfc712",
                    "datePublished": "2015-04-15T13:37:45+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "application/msword",
                    "description": "Contract Document",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c7b6aba0-4561-486e-aaca-a676d1ece5cb",
                    "format": "application/msword"
                }
            ]
        }
    ]
}