Award

Master Customer Journey: I have experienced a change in income or hours or taken on an additional job

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

14 Dec 2017 at 10:25

Summary of the contracting process

The procurement process was conducted by H M Revenue & Customs for the tender titled "Master Customer Journey: I have experienced a change in income or hours or taken on an additional job." This contract falls under the category of Research and Development Services and is located in London, England. The procurement stage has reached the Award phase, having been completed with a value of £11,500. The tender period concluded on 4th July 2017, with the contract period running from 5th July 2017 to 13th October 2017, through a selective procurement method via a call-off from a framework agreement.

This tender creates opportunities for businesses specialised in market research and consultancy services, providing a chance to participate in qualitative research aimed at improving customer experiences related to employment changes. Small and medium enterprises (SMEs) that are adept at conducting social research and have a strong understanding of customer dynamics would be particularly well-suited to compete for similar contracts in the future.

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Notice Title

Master Customer Journey: I have experienced a change in income or hours or taken on an additional job

Notice Description

Assignment under the Market Research Framework MR130001. This contract is for the recruitment of customers to participate in qualitative research. The research will look to understand customer's experiences of a change in income or hours, or taking on an additional job, and explore opportunities for improvement. This will enable us to improve our services for customers.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-507c65be-34af-405b-9fd1-5cf80446fc68
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/44939867-2921-49bc-9b0f-40c149651efc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£11,500 Under £100K
Lots Value
Not specified
Awards Value
£11,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20178 years ago
Submission Deadline
4 Jul 2017Expired
Future Notice Date
Not specified
Award Date
3 Jul 20178 years ago
Contract Period
4 Jul 2017 - 13 Oct 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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