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ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

DEPARTMENT FOR WORK AND PENSIONS

  • Contract Timeline

    Publication Date

    2nd September 2024 16:05:18 PM

  • Contract Summary

    Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Selective

    Procurement Method Details

    Call-off From A Framework Agreement

    Procurement Category

    Services

    Tender Suitability

    SME

    Framework / DPS

    Framework

  • Contract Classification

    CPV Code(s)

    72000000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    DEPARTMENT FOR WORK AND PENSIONS

    Buyer Name

    Buyer Email

    CDDIGITAL.CRCFTEAM@DWP.GOV.UK

    Buyer Phone

    Buyer Address

    2 St Peters Square

    Manchester

    M2 3AA

    England

  • Awarded Supplier(s)

    Supplier Name(s)

    ACCENTURE (UK) LIMITED

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