Award

ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

02 Sep 2024 at 16:05

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) has completed a procurement process titled "Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance," classified under IT services: consulting, software development, Internet, and support (CPV: 72000000). The project involves Level 3 support and maintenance of the PTP CAM, a legacy system facilitating customer account management for pension centres. This process was initiated as a tender and utilised a selective procurement method through a call-off from a framework agreement. Key dates include the award publication on 2 September 2024, the tender period ending on 19 August 2024, and the contract period running from 1 October 2024 to 30 September 2027. The primary delivery location is in the North East, United Kingdom, with the minimum and estimated contract values set at £6.5 million and £10.82 million, respectively.

This tender provides significant business opportunities for companies specialising in IT support, consulting, and software development. Particularly, businesses with expertise in managing and maintaining complex legacy systems will find this project valuable. As the DWP is inclusive of small and medium enterprises (SMEs), such businesses are encouraged to compete, facilitating potential growth through government contracts. The awarded supplier for this project is Accenture (UK) Limited, indicating the scale and expertise required to undertake such comprehensive and mission-critical support tasks.

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Notice Information

Notice Title

ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

Notice Description

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4e949bc6-81b1-456f-ad40-a06987d10313
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£10,820,000 £10M-£100M
Lots Value
Not specified
Awards Value
£6,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 20241 years ago
Submission Deadline
19 Aug 2024Expired
Future Notice Date
Not specified
Award Date
20 May 20241 years ago
Contract Period
30 Sep 2024 - 30 Sep 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3AA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

ACCENTURE (UK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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