Tender

Income Recovery Officers (Housing Services)

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

07 May 2024 at 09:03

Tender Notice
Tender

03 May 2024 at 10:23

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has published a tender for Income Recovery Officers within the Housing Services sector. The procurement process is currently at the tender stage, with a closing date for submissions on Thursday 9th May 2024 at 5 pm. The contract period is set to run from 13th May 2024 to 30th June 2024. The opportunity falls under the main procurement category of services and is classified under recruitment services. The minimum contract value is £6,735.48, and the total contract value is £7,809.96. The procurement method is an open procedure (below threshold).

This tender presents an opportunity for businesses with expertise in income recovery, social housing, and rent arrears management to compete for a contract with the Sandwell Metropolitan Borough Council. Candidates are required to have at least 2 years of experience in rent arrears recovery/income collection environments, excellent negotiation and communication skills, and a good working knowledge of arrears management procedures. The successful business will support the council in maximising income collection and sustaining tenancies while providing high-quality customer-focused services. Interested business entities should submit their quotations by the specified deadline to be considered for this opportunity.

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Notice Information

Notice Title

Income Recovery Officers (Housing Services)

Notice Description

Job Title: Income Recovery Officer Rate of Pay: ?15.17 per hour Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE. Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: **Income Recovery experience is essential. **Candidates would need to attend Sandwell Council House, Oldbury for training 5 days per week (9am - 5pm) for the first 8 weeks and full office attendance would be required thereafter. Please note that the Council House car park is a pay and display site. We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity. Candidates would please be required to have a Social Housing background and additionally experience in Income Recovery/Income Management would be highly beneficial. The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts. o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent) o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment o Excellent negotiation and communication skills o Excellent customer service skills o Ability to work with minimal supervision o A performance-driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit o Knowledge of Local Authority Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role, inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are the... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Thursday 9th May 2024 at 5pm Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-50fecfba-b9a7-44c0-81d6-f132aa5768b9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8b848e65-99ed-4a4c-8dfe-2e9ffad486bd
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£7,809 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 May 20241 years ago
Submission Deadline
9 May 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 May 2024 - 30 Jun 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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