Award

IT Services Support

HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA

This public procurement record has 1 release in its history.

Award

16 Jan 2025 at 13:13

Award Notice
Summary of the contracting process

Health Innovation North East and North Cumbria (HINENC) has awarded a contract for IT Services Support to Synergi Software Ltd. The tender falls under the IT services industry category (CPV: 72000000). The contract, valued at £62,100, will commence on 1st February 2025 and run until 31st January 2028, covering around 80 users/devices. This selective procurement was conducted through a restricted procedure, and the award announcement was made on 16th January 2025. Relevant locations include Newcastle-upon-Tyne, England, with service provision during office hours from Monday to Friday.

This tender offers substantial growth opportunities for businesses specialising in IT support services, particularly those with capabilities in service delivery optimisation, resource management, compliance, and security. SMEs are particularly encouraged to engage, as the project's scale and requirements align well with their capacities. The procurement emphasises strong performance metrics, governance standards, and necessary certifications, such as Cyber Essentials Plus, making it ideal for companies committed to stringent service quality and continuous improvement.

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Notice Information

Notice Title

IT Services Support

Notice Description

The requirement is for the Supplier to provide a fully managed IT support service to enable Health Innovation Network NENC (referred to as 'HINENC') to deliver its core business services. The current support contract comes to an end on the 1st February 2025 and services approximately 80 users / devices during office hours Monday to Friday. Objectives The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations. Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following: Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements. Optimised Resource Management: Efficiently manage HINENC resources to reduce operational costs. Strong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets. Performance Metrics It is expected that the Supplier will report their own performance against a set of standards so that service delivery is regularly monitored and assessed. Service Level Agreements (SLAs): Work with clearly defined SLAs for response times, resolution times, and service availability, the Supplier must provide details of their proposed target levels. Key Performance Indicators (KPIs): Track metrics such as customer satisfaction, service uptime, etc. Regular Reporting: Provide HINENC with regular updates on performance against KPIs / SLAs to identify opportunities for improvement. Governance It is expected that the Supplier will implement documented arrangements to govern the following aspects of service delivery: Change Management: Ensure that any change is well planned and managed and that lessons are learnt. Risk Management: Anticipate and mitigate risks associated with service delivery. Audit and Review: Perform regular audits and reviews to ensure that areas for improvement are continuously identified. Problem Management: Identify problems quickly and implement solutions. Minimum Standards Essential: Certification to Cyber Essentials Plus. Desirable: ISO 27001 (Information Security Management System) certification. ISO 14001 (Environmental Management) certification.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5146015d-befa-4dec-9140-4d6565827d05
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e83c9065-b700-45a5-a4ff-7bdb36dd420e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£20,700 Under £100K
Lots Value
Not specified
Awards Value
£62,100 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jan 20251 years ago
Submission Deadline
6 Jan 2025Expired
Future Notice Date
Not specified
Award Date
14 Jan 20251 years ago
Contract Period
1 Feb 2025 - 31 Jan 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE1 4WH
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

SYNERGI SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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