Award

Customer Relationship Management "Contract Module" Software Development

THE BUSINESS GROWTH HUB LIMITED

This public procurement record has 3 releases in its history.

AwardUpdate

13 Dec 2016 at 15:42

Award Notice
Award

13 Dec 2016 at 15:42

Award Notice
Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The Business Growth Hub Limited is seeking a software developer for the "Customer Relationship Management 'Contract Module' Software Development" project, which involves the management of its client engagements related to ERDF-funded business support services. The tender, classified under IT services, has a total value of £50,000, with a minimum value of £25,000. The tender was published on 14 October 2016, with the tender period closing on 21 October 2016. The contract is set to commence on 24 October 2016, lasting until 31 January 2017, and will take place in Manchester, England.

This opportunity is particularly suitable for IT service providers and software development firms, especially small to medium-sized enterprises (SMEs), looking to expand their portfolio by working on government-funded projects. Companies with expertise in customer relationship management systems and those familiar with ERDF regulations could leverage this contract to enhance their service offerings and establish valuable government relationships, thus fostering further growth in the public sector market.

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Notice Information

Notice Title

Customer Relationship Management "Contract Module" Software Development

Notice Description

The Business Growth Hub uses a Customer Relationship Management (CRM) System in order to manage its client contact, recording all engagement, actions and activity with clients who are recipients of our ERDF funded business support services. The "Contract Module" is specifically designed to manage ERDF-funded projects which enable the Business Growth Hub to effectively manage its obligations under each funded contract. At the operational level, service specific CRM functionality is required to facilitate delivery, assist with performance management and manage evolving funder contractual obligations. Examples of service specific functionality includes expanded data capture requirements for the delivery of start-up support to individuals and 'matching' functionality, associating a business mentor with a mentee In order to meet the requirements of the (14-20) ERDF funded activity, the following developments are required for this system: 1. Add/update bespoke functionality to manage ERDF funded activity in line with the latest project developments and business landscape; 2. Create additional and update existing management information reports using Microsoft SQL Server Reporting Services (SSRS) to reflect the evolving ERDF funding portfolio; 3. Importing historical contractual data from csv files in order to improve account management and contract management; 4. Implement bug fixes to the existing CRM system; 5. Propose and develop an end-user reporting solution to improve efficiency and enhance contract management. The requirement of this tender is for a contract software developer to deliver the above features and work to be completed by February 2017

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-514f5001-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/67bc0545-9826-4bd5-94ff-82fa539228f2
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20169 years ago
Submission Deadline
21 Oct 2016Expired
Future Notice Date
Not specified
Award Date
14 Nov 20169 years ago
Contract Period
15 Nov 2016 - 10 Feb 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE BUSINESS GROWTH HUB LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6EU
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

RECANN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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