Award

User Satisfaction Survey - AWARD

SURREY POLICE

This public procurement record has 1 release in its history.

Award

17 Mar 2025 at 09:56

Summary of the contracting process

Surrey Police has completed the procurement process for a user satisfaction survey, awarded under the title "User Satisfaction Survey - AWARD." The contract focuses on providing two surveys to measure victim and anti-social behaviour satisfaction. This service falls under the industry category of customer satisfaction surveys (CPV 79342311), and covers multiple regions including the UK, Channel Islands, and Europe. The tender period concluded on 19th February 2025, with the contract period spanning from 1st April 2025 to 31st March 2029.

This tender presents a significant opportunity for businesses specialising in customer satisfaction and public opinion research. The awarded supplier, Opinion Research Services Ltd, has secured a contract valued at £271,387, showcasing substantial business growth potential for firms capable of delivering high-quality survey services. Companies experienced in user satisfaction analytics, especially those that can extend their expertise across diverse geographical regions, would be well-positioned to compete for similar future contracts. Although the current procurement does not specifically target SMEs or VCSEs, larger firms in the survey services industry may find ample opportunities for expansion and establishing long-term partnerships with public sector clients like Surrey Police.

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Notice Title

User Satisfaction Survey - AWARD

Notice Description

The provision of two user satisfaction surveys for those who have contact with Surrey Police; Victim Satisfaction Survey and Anti-Social Behaviour Satisfaction Survey.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-51895a57-1206-4e4e-878d-9945c9a23e55
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/34b00c72-b8cb-481a-8b9f-6ae54f5ec3bb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£271,387 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Mar 202511 months ago
Submission Deadline
19 Feb 2025Expired
Future Notice Date
Not specified
Award Date
13 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SURREY POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SURREY
Postcode
GU3 1HG
Post Town
Guildford
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified

Local Authority
Guildford
Electoral Ward
Shalford
Westminster Constituency
Godalming and Ash

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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