Tender

Customer Participation in Co-Delivery of Services

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Tender

06 Dec 2016 at 13:41

Tender Notice
Summary of the contracting process

The Water Services Regulation Authority (Ofwat) is seeking to engage a contractor for the tender titled "Customer Participation in Co-Delivery of Services". This procurement, classified under research consultancy services, is taking place in Birmingham, England. The tender is currently in the active stage and will conclude on 14 December 2016, with an estimated contract value of £40,000. The successful contractor will be responsible for identifying leading practices in customer participation within the water sector and establishing frameworks for effective co-delivery solutions.

This tender presents a significant opportunity for businesses specialising in research consultancy, particularly those with expertise in customer engagement and service co-creation within the water sector. Smaller enterprises and SMEs are encouraged to participate, as they may offer innovative approaches and fresh perspectives that align with Ofwat's objectives. This initiative could lead to enhanced partnership models and new service offerings, ultimately contributing to business growth in a sector focused on improving customer interaction.

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Notice Information

Notice Title

Customer Participation in Co-Delivery of Services

Notice Description

Business Objectives The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by - identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions; identifying how the frontier could be shifted further; setting out a framework for customer participation in the co-delivery of solutions in the water sector; and setting out a framework for assessing it and challenging companies at the next price review. Key Tasks In order to achieve the overall objectives, the Customer expects that the following key tasks will be carried out by the Contractor: (where we refer to co-delivery of services/solutions, this includes co-creation as appropriate) Identify and review leading practice for co-creation and co-delivery of services; identify opportunities for shifting the frontier on the co-delivery practice in the water sector Identify and gather a wide and varied range of examples of leading water industry practice of customer participation, in the UK and internationally. Identify and gather a wide and varied range of examples of leading cross-industry practice of customer participation, in the UK and internationally. Develop high-level criteria for assessing applicability or transferability to UK water sector Review the findings to: i Summarise key learnings ii Identify recurring themes, enablers and challenges iii Identify principles of leading edge practice iv Assess applicability or transferability to UK water sector Identify 'art-of-the-possible' opportunities for shifting the frontier of co-delivery practice in the water sector, based on reasonable assumptions and informed by evidence (including from tasks above).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5201a822-5754-4368-9ff1-d4f82834704c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ea296012-aa62-47d7-a286-c38e6c6cf419
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20169 years ago
Submission Deadline
14 Dec 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Jan 2017 - 31 Mar 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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